Manager of Sales Development Representatives, ServiceTitan
$102-109.1k
+ Commission + Equity
More information about location
Office located in Glendale, CA
All-in-one operating platform for trades
Be an early applicant
All-in-one operating platform for trades
1001+ employees
Be an early applicant
$102-109.1k
+ Commission + Equity
More information about location
Office located in Glendale, CA
1001+ employees
Company mission
To serve the men and women of the field services trades with the tools, training, and support to build their businesses and achieve all their goals.
Role
Who you are
- Direct experience as SDR/BDR and applicable team lead or team management experience
- Direct experience in a closing AE role for 12+ months
- Strong preference for 1+ years of sales management experience
- Outbound-specific cold-calling experience, not just handling inbound leads
- Track record of success in both an AE and leadership role; history of managing, or being a part of, a high-performing sales team
- Strong passion for and understanding of outbound pipeline generation processes
- Enthusiastic, inspirational, and vibrant attitude
- Expert communication and presentation skills
- Strong interpersonal skills and high emotional intelligence
- Excellent business partner and cross-functional relationship-building skills
- Analytical mindset comfortable generating reports and identifying trends in data
- Adept at adopting and rolling out new sales enablement technologies, proficiency with Salesforce.com is a must
- Experience with Salesloft, Gong, and associated tech stack solutions is strongly preferred
What the job involves
- As the Manager of Sales Development Representatives (SDR), you will play a pivotal role in shaping and implementing ServiceTitan’s Outbound Sales strategy
- You will join a rapidly growing team and will be involved in helping recruit, onboard, and train numerous new hires for success
- If you thrive in a fast-paced and exciting environment and want to help build out an extraordinary team and company, then this is the role for you
- Your primary focus will be on the outbound Sales Development Rep (SDR) team
- Cold Calls, Cold Emails, Direct Mail, Creative Follow-up, whatever it takes to help us find and help as many service contractors as we can
- This role is incredibly important to the entire company, and you will be working hand-in-hand with leadership to build out the best SDR team in the country
- Manage and Lead a team of 8-12 SDRs on objectives, sales development, and performance achievement
- Monitor lead processes, metrics, and catalyze pipeline creation
- Teach, share, and implement SDR strategy and processes
- Coach and develop future sales professionals through call coaching, skill development, and shadowing
- Stay abreast of and coach SDRs on best practices
- Serve as a mentor for your team and be a steward of the ServiceTitan organization
- Report to Sr. Management on operational and financial KPIs
- Motivate, incentivize, and recognize team members to encourage top performance
- Recruit, interview, and onboard new Team Members
- Operating rhythm of weekly 1-1s, team meetings, forecasting calls, and business partner collaboration
- Help evaluate new technologies and programs to drive superior performance
- Responsible for the collaboration, regular meetings/communication, and value added to our internal “customers” which are our sales stakeholders that we support
Our take
ServiceTitan’s software is purpose-built for trades businesses, providing a wide range of tools needed to seamlessly manage their back office and customer experiences, to power business growth.
The rising demand for home services across the country helped shine a spotlight on the lack of modern software for trades, ServiceTitan answered this call for innovation providing support to 11,800+ customers across 10 trades.
2021 saw the company reach a $9.5 billion valuation, however, in the last few months of 2022, there was talk of raising additional funds in traditional equity - as opposed to debt-like funding- which could result in a 20% lower valuation.
That said, the company is showing no sign of slowing, acquiring two more companies in 2022, and is eyeing an IPO off the back of reaching Series G in funding rounds. In addition, the company launched its next-generation operating system, Titan Intelligence, providing a suite of AI-based solutions. ServiceTitan is well set to experience further growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs and annual learning budget
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company HQ
Downtown, Glendale, CA
Leadership
Ara Mahdessian
(CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, working to present as President.
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