Senior Product Manager, ServiceTitan
Identity and User Management
$136.6-182.6k
+ Annual bonus and equity
All-in-one operating platform for trades
Open for applications
All-in-one operating platform for trades
1001+ employees
Open for applications
$136.6-182.6k
+ Annual bonus and equity
1001+ employees
Company mission
To be the world's most impactful vertical SaaS company.
Role
Who you are
- 5+ years of relevant experience with at least 3 years in a product management role preferably in B2B SaaS with a strong track record of shipping new products and features
- Proven experience integrating IAM solutions with complex, distributed systems and/or cybersecurity and anomaly detection
- Strong understanding of authentication, authorization, access governance, segregation of duties, recertification, and privileged identity management concepts
- Familiar with standards and tools such as SCIM, OID, SAML, Azure, and have knowledge of main Identity Providers (Okta, Entra ID, Auth0)
- Ability to build consensus and work collaboratively cross-functionally within and beyond research and development teams
- Data-driven approach to measuring success and quantifying customer outcomes and business impacts
- Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated initiative to lead, motivate, and pay strict attention to detail and quality
- Strong EQ to empathize with stakeholders and balance several perspectives, ultimately creating support and alignment around your decisions.
- Excellent communication skills that allow you to translate complex and detailed information into simple and readily understandable executive summaries
- Bias toward action allowing you to move quickly while establishing the foundation for long term success
- Bachelor’s degree required; advanced degree (MBA or technical MS) a plus
What the job involves
- We are expanding our Identity and User Management (IUM) squad and seeking a Senior Product Manager to help lead the development of secure, scalable, and user friendly identity capabilities across ServiceTitan’s ecosystem
- You’ll be responsible for helping to shape the vision, strategy, and execution of IAM solutions that balance strong security, compliance requirements, and seamless user experience
- You’ll play a pivotal role in defining and delivering the identity layer that underpins our platform’s security and user experience
- Your work will directly contribute to safeguarding our ecosystem, enabling seamless access, and earning of customers and partners
- What you'll do:
- Create, articulate, evangelize, champion, and execute the vision for Identity and User Management
- Own the product roadmap for strategic IAM-focused initiatives, from concept to launch, ensuring solutions meet both security and usability needs
- Define product requirements for core identity capabilities, including authentication, authorization, access governance, and identity lifecycle management
- Drive the product development lifecycle from market research through discovery, design, validation, requirements, grooming, planning, development, delivery, and go-to-market
- Collaborate closely with engineering, security, and the UX to design and deliver scalable, high-quality solutions
- Partner with cross-functional squads to ensure IAM systems integrate seamlessly across the platform and align with business goals
- Enable pre-sale and post-sale stakeholders to understand market needs, use cases, and recommended best practices
- Establish and achieve key performance indicators (KPIs) for revenue, retention, usability, adoption, engagement, and satisfaction to meet goals
- Communicate and mitigate risks effectively to ensure successful objective attainment
- Own customer and prospect escalations to ensure proper resolution while managing impact to roadmap commitments
- Nurture strategic partnership relationships, resulting in creation and adoption of new integrations
Our take
In the US, there's been a booming demand for home-service businesses, yet historically many of these trades were running with outdated software systems. That's where ServiceTitan comes in. Founded by friends who grew up around the trades, the company saw a clear gap and set out to give contractors the modern platform they desperately needed.
ServiceTitan's platform is designed specifically for the trades and brings together everything a contractor might need, in one handy system. By focusing on what trade-business owners actually need, it helps turn chaos into structure, giving visibility into operations, so owners can ultimately run their business better.
Now, ServiceTitan serves more than 11,800 trade customers and reported more than $10,000 in annualized billings and processes a huge volume of jobs on its platform. With a market that's still under-served by technology and a platform built to scale, the company is ready to grow even further.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company HQ
Downtown, Glendale, CA
Leadership
Ara Mahdessian
(Co-Founder & CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(Co-Founder & President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, serving as the president since.
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