IT Support Engineer, Taxfix
Digital tax solutions
Be an early applicant
Digital tax solutions
201-500 employees
Be an early applicant
201-500 employees
Company mission
To enable anyone, regardless of education or background, to file their taxes with newfound confidence.
Role
Who you are
- You bring 2–3 years of experience in IT support, service desk, workplace technology, or systems administration
- You genuinely enjoy helping people, listening well and explaining things clearly regardless of someone's technical background
- You're comfortable working through ambiguous problems independently — asking the right questions, digging into root causes, and knowing when to bring in someone else
- You have around two years of hands-on macOS support experience, confidently handling networking, login and access, app troubleshooting, permissions, peripherals, and basic hardware issues
- You're familiar with SaaS tools like Google Workspace, Slack, or Notion. You've had practical exposure to device or identity workflows such as MDM enrolment or account lifecycle management in tools like Jamf, Kandji, Okta, or JumpCloud, ideally including some IAM work like user lifecycle, access groups, MFA, or SSO troubleshooting
- You think beyond the fix. When you spot a recurring issue, you turn it into a documented process or a better guide, and use user feedback to keep improving support and onboarding
- Ideally, you've helped structure onboarding at scale in a growing company, and you're comfortable using light scripting or no-code automation to cut down on manual work
- You're a clear, approachable communicator who enjoys contributing to internal IT guidance and keeping people informed about changes or known issues. Comfort with everyday network and office tech troubleshooting — Wi-Fi, VPN, printers, meeting-room and video call setups — is a plus, as is experience supporting remote or hybrid teams and German language skills
- You possess familiarity with GenAI tools and are excited about automating your workflows
What the job involves
- As our System Administrator / IT Support Engineer within the Corporate IT team, you'll be the person Berlin-based Taxfixers turn to when their laptop won't cooperate, their access needs sorting, or their first day needs to feel effortless
- You'll own day-to-day IT support end to end — from resolving tickets with care and speed, to making sure every new joiner has a working laptop and the right access waiting for them on day one.
- Reporting to our IT Manager and working closely with People, Facilities, and the wider IT team, you'll keep Berlin running smoothly, one well-solved problem at a time, while building the documentation, processes, and feedback loops that make good support last
- Resolve day-to-day IT support tickets independently, keeping response quality high and at least 90% of tickets within SLA
- Own the full Berlin onboarding and offboarding journey, making sure every new joiner has hardware and account access ready on day one
- Keep our hardware inventory accurate and up to date, and build simple processes that make asset tracking easier going forward
- Grow our self-service knowledge base with clear, practical guides that help people solve common issues themselves
- Plan ahead on IT procurement together with the wider IT team, so new hires and existing employees never wait on missing equipment
- Keep the Berlin office in the loop with a regular update on IT changes, known issues, and best practices
- Contribute to strategic Corporate IT initiatives, such as a device lifecycle policy, a VPN rollout, or software standardisation
- Partner with People & IT to build a simple way to collect feedback on support and onboarding, piloting it within nine months and making it part of how we work by month twelve
Our take
For many people, filing taxes is still a painstaking, confusing and outdated process. In Germany alone, around 10 million people each year decide not to claim their tax refund for this reason. Taxfix solves this problem by making it easier to file tax returns and claim rebates.
Taxfix serves as a personal tax accountant, something that many of its users don't have access to. The app functions much like any chatbot, offering in-depth guidance and optimising the tax filing process. Users can typically file their taxes in under 20 minutes using the app, which will appeal to anyone looking to save time and effort on their personal finances.
Taxfix is not alone in offering this service, but it sets itself apart from rivals thanks to its mobile-first approach. The company has been well-served by its innovative and attractive app interface and acquired its German competitor Steuerbot in 2023. A year later it entered the UK market by acquiring smaller competitor Taxscouts, establishing itself as the European leader in its sector.
Steph
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2022
$220m
SERIES D
Apr 2020
$65m
SERIES C
Total funding: $326.5m
Company benefits
- A chance to do meaningful, people-centric work with an international team of passionate professionals
- Holistic wellbeing with free mental health coaching sessions, yoga, and a discounted membership to Urban Sports Club
- A monthly allowance to spend on home support services, including childcare, housekeeping, pet sitting, tutoring, and elderly care
- Employee stock options for all employees—because everyone deserves to benefit from the success they help to create
- Dedicated relocation and visa support for those that need it
- 30 annual vacation days and flexible working hours
- Full trust to take ownership of your work in a flat hierarchy where feedback is encouraged and expected
- A generous learning budget to support your personal and professional development and guidance from our internal L&D experts
- Work from abroad for up to six weeks every year. Just align with your team, and then enjoy your trip
- Plenty of opportunities to socialise as a team. In addition to internal meetups, our international team hosts regular get-togethers—virtually and in person when possible
- Free tax declaration filing, of course, through the Taxfix app—and internal support for all personal tax-related questions
- Have a four-legged friend in your life? We’re happy to have dogs join us in the office
Company HQ
Mitte, Berlin, BE
Leadership
Mathis Büchi
(Chairman & Co-founder)Previously co-founded Encounter Korea and Smallpdf. Currently Founder and CEO at Genova.ai.
Lino Teuteberg
(Co-founder)Former CEO of the company. Previously worked as an Interaction Developer at springen, and co-founded Smallpdf.
Martin Ott
(CEO)Was a Board Member at AfriKids, President and Managing Director (Europe, Middle East and Africa) at WeWork, and VP, MD (Central Europe) at Meta.
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