Account Manager, TheFork

• You are fluent in Dutch with a good command of English
• You have at least two years of experience in account management or a closely related role
• You are a self-driven, results-oriented professional who consistently strives to meet and exceed targets
• You are confident and comfortable conducting negotiations and commercial conversations over the phone
• You have a strong understanding of revenue management–related topics and commercial performance levers
• You are analytical yet creative, able to propose tailored solutions that genuinely add value for customers
• You can quickly establish trust and build credible, long-term business relationships
• You work autonomously and are comfortable managing KPIs, targets, and performance metrics
• You are adept at managing multiple projects simultaneously without losing focus or quality
• You are able to work on a hybrid basis, with three days per week in the office

Desirable

• THIS IS A TEMPORARY ROLE - 6 MONTHS CONTRACT
• As a part of our account management team, you will manage the relationship with our customers, the restaurants. You will offer them a personalized service once they have joined the TheFork network
• Ensure your Restaurant portfolio will generate significant more revenue with TheFork month over month, by selling TheFork solutions to the Restaurants
• Be the primary point of contact and build long-term relationships with customers
• Provide support, mainly through email and phone, to your client portfolio and help them with their positioning strategy, revenue management and online marketing
• Set up action plans defined with Sales and Marketing departments. You will work closely with our team of Marketing Restaurant Offer to develop promotional plans (including Festivals, other special offers, YUMS, and SUPER YUMS) for your portfolio in order to ensure the best offer to our users
• Negotiate favorable win-win conditions, allowing the restaurants to optimize their margins and increase the seat-occupancy rate
• Monitor and take actions to ensure restaurants comply with our T&CS and quality policies and that excellent B2C user experience is guaranteed
• Ensure the support and training to use our tools
• Express user requirements and work with other departments to constantly improve product relevance of TheFork websites and applications leveraging your knowledge of restaurants