Customer Success Manager, Asana
Portfolio Accounts, Verticals
$116.8-132.8k
More information about location
3+ days a week in office
Organising work in one connected space
Be an early applicant
Organising work in one connected space
1001+ employees
Be an early applicant
$116.8-132.8k
More information about location
3+ days a week in office
1001+ employees
Company mission
To enable the world's teams to work together effortlessly.
Role
Who you are
- Experience: 5 years of demonstrated success in an Account Management or Customer Success role, preferably within SaaS
- Consultative Trusted Advisor: You can translate technical features into clear business outcomes and coach customers through the human element of organizational change
- Data-Informed Strategist: You enjoy using health metrics and usage trends to drive your daily workflow, forecasting, and risk mitigation
- Prioritization Expert: A process-oriented individual who thrives in high-volume environments and can effectively balance competing priorities to support Asana, the team, and the customer
- Customer-Centric Advocate: Devoted to customer success and eager to build deep empathy for the specific constraints and opportunities within our vertical sectors (Nonprofit, Education, Government, and Healthcare)
- Self-Motivated & Curious: You possess a bias for action and work effectively in highly ambiguous, ever-changing environments
- Solid Communicator: You communicate confidently and concisely across all channels (Asana, email, phone, or in person) and audiences, from cross-functional peers to customer Executives
- Collaborative Team Player: You value collective success and contribute to a high-performing, empathetic team culture
- Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making
- At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply
What the job involves
- Asana’s Customer Success team is dedicated to helping organizations maximize the value of the Work Graph through a scalable, consistent approach to collaboration
- As a Portfolio Customer Success Manager - Verticals, you will support a diverse book of business within our Nonprofit, Education, Government, and Healthcare sectors
- You will serve as a strategic thought partner, guiding customers through successful deployment and long-term adoption while ensuring Asana remains central to their mission-critical initiatives
- In this role, you will act as a consultant across the customer lifecycle and serve as a vital "voice of the customer" for our Product and internal teams
- Strategic Advisory: Conduct deep discovery to align Asana’s capabilities with customer challenges and mission-critical objectives
- Success Planning: Build and execute tailored success plans that define clear metrics, milestones, and engagement strategies to drive long-term value
- Data-Driven Health Monitoring: Leverage usage signals and health trends to proactively identify account risks and maintain an accurate renewal forecast
- Portfolio Management at Scale: Prioritize high-impact initiatives across a verticalized book of business, ensuring consistent support and timely resolutions
- Impact Reviews: Lead quarterly business reviews to quantify ROI, optimize workflows, and ensure customer sentiment remains positive
- Change Management: Act as a subject matter expert in organizational rollouts, helping users adopt new ways of working and stickier workflows
- Scalable Innovation: Build repeatable processes and leverage Asana AI to synthesize insights and deliver high-impact guidance to your entire portfolio
- Cross-Functional Collaboration: Partner with Sales, Renewals, Services, and Product to provide a unified, "one Asana" experience
- Voice of the Vertical: Advocate for the unique requirements of regulated industries (Gov, Healthcare, etc.) to influence the broader Asana product roadmap
Our take
Asana is a web and mobile application designed to help teams organise, track, and manage their work. Acting as a unified hub, it empowers teams to effortlessly generate projects, delegate responsibilities, set deadlines, and foster direct task-related communication, transcending the inefficiencies of traditional email-based coordination.
Despite facing competition from established players like SmartSheet in its market, Asana has navigated its path, bolstered by a successful Initial Public Offering in 2020 and a track record of startup triumphs. This strategic prowess has propelled Asana to amass a robust clientele exceeding 100,000 organizations, boasting notable entities such as Uber and Air France among its ranks.
Since its inception, Asana has undergone exponential growth, with its reach extending to offices sprawled across four continents worldwide. This expansion not only underscores its global footprint but also signifies its commitment to fostering diverse talent pools and catering to a broad spectrum of clients.
Steph
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jun 2020
$200m
CONVERTIBLE
Nov 2018
$50m
SERIES E
Total funding: $414.4m
Company benefits
- Benefits - From comprehensive health benefits including mental health programs and coaching to our in-house culinary program and supportive parental leave policies, our benefits are intentionally designed to ensure that you are energized, focused, and thriving
- Growth - We know that growth isn’t always linear, so we’ll support you in achieving your personal and professional goals. You’ll have the opportunity to take on big responsibilities that impact our success as a company and challenge you in new and fulfilling ways
- Development - We believe in providing everyone with coaching and mentorship. You’ll have access to Conscious Leadership training, success guides, free executive coaching, and our manager training and enablement program
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Dustin Moskovitz
(Co-Founder & CEO)A Harvard economics graduate, Dustin co-founded Facebook in 2004 before branching off in 2008 to found Asana. They are also the co-founder of Open Philanthropy Project and Good Ventures.
Justin Rosenstein
(Co-Founder)Previously Engineering Manager at Facebook and a Product Manager at Google. Currently Co-Founder of One Project.
Salary benchmarks
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