Senior UX Research & Design Operations Manager, Spring Health
$159.1-194.2k
+ Stock options
2-3 days a week in office
Personalized mental healthcare
Open for applications
Personalized mental healthcare
1001+ employees
Open for applications
$159.1-194.2k
+ Stock options
2-3 days a week in office
1001+ employees
Company mission
To eliminate every barrier to mental health.
Role
Who you are
- 5+ years experience in UX Research Operations, Design Operations, Program Management, or a similar function within a product-driven tech company
- Strong understanding of design and research tools, workflows, and methodologies
- Demonstrated ability to manage complex cross-functional programs and systems
- Excellent communication and facilitation skills, with a track record of building consensus without formal authority
- Comfortable navigating ambiguity, thriving in a fast-paced environment, and proactively identifying improvements
- Knowledge of compliance and data privacy regulations relevant to research and design (e.g., HIPAA, GDPR, CCPA) is a plus
- Bachelor's degree in a relevant field (e.g., HCI, Design Management, Psychology, Business Operations) or equivalent experience
What the job involves
- We are seeking a Research & Design Operations Manager to support and scale the operational backbone of our UX Research and Product Design functions
- This role will ensure both teams operate efficiently, ethically, and with maximum impact — enabling practitioners to focus on generating insights and delivering high-quality design
- The ideal candidate will build scalable programs and systems that streamline workflows, improve tooling and knowledge management, and support collaboration across product, clinical, and legal teams
- While this role is currently focused on UX Research needs, the scope is intentionally designed to evolve and sustain operational excellence across both Research and Design as our organization grows
- Lead the operational success and scalability of Research and Design programs, from pilot feedback loops to fully scaled discovery and design processes
- Develop repeatable workflows that support rapid learning and effective design execution
- Own cross-functional coordination across Research, Design, Product, Clinical, Legal, and Engineering
- Establish and track project timelines, remove blockers, and ensure teams can deliver high-quality work at speed
- Manage participant sourcing, recruitment, and communications for research studies
- Ensure access to diverse, high-quality participants and improve the efficiency of recruitment processes using platforms and automation
- Anticipate future recruitment needs and build scalable systems to support them
- Oversee selection, configuration, and optimization of tools and platforms used by both UX Research and Design (e.g., participant recruitment, survey distribution, prototyping, testing, documentation, design systems)
- Act as the primary point of contact for external research and design vendors
- Monitor tool effectiveness, compliance, and cost efficiency across both functions
- Collaborate with Legal, InfoSec, and Compliance teams to ensure all research and design activities meet regulatory standards (HIPAA, GDPR, CCPA, etc.)
- Develop documentation and training to promote best practices around participant consent, data security, and ethical design and research practices
- Improve systems for storing, sharing, and retrieving research insights and design artifacts (e.g., research repositories, design libraries, pattern systems)
- Enable better access to past work so teams can learn faster and avoid duplication
- Promote documentation practices that improve cross-team transparency and decision-making
- Champion internal communication strategies that raise visibility of research and design insights, progress, and impact
- Build trusting relationships with stakeholders across the business by demonstrating the ROI of research and design operations
- Create mechanisms for feedback and continuous improvement in how Research and Design teams collaborate
- What success looks like in this role:
- Efficiency: Reduced time spent by UXR and Design team members on logistical or administrative work, resulting in faster delivery of impactful research and design
- Quality: Increased volume and quality of self-serve or lightweight research and design, ensuring validity and usability at scale
- Impact: Clear operational metrics that show how Research and Design reduce risk, improve product outcomes, and drive business value
- Scalability: Processes that are robust enough to support a growing Product team and evolving organizational needs
Our take
Large companies often provide employees with mental health services, but small businesses find it challenging to offer similar support. Additionally, existing support systems are usually generalized, failing to deliver the personalized mental healthcare that individuals need. To address this gap, Spring Health has developed AI-driven tools for employers to create tailored mental wellness plans for their employees, including treatment options, daily routines, and medication plans based on individual data.
Spring Health has recently expanded its services to the family and pediatric space through the acquisition of Weldon, offering mental wellness guidance to parents. This expansion includes chats with therapists, social workers, and parenting coaches, as well as group support with other parents and access to educational content. By focusing on personalized care, Spring Health aims to enhance mental wellness support for families alongside its existing employee services.
The behavioral health market is projected to grow to $242B by 2027. While many solutions prioritise fast access to therapy or meditation, Spring Health differentiates itself by emphasizing the right type of care for each individual. With substantial funding raised, Spring Health is well-positioned to continue its innovative approach to mental health services.
Freddie
Company Specialist at Welcome to the Jungle
Insights
77% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jul 2024
$100m
SERIES E
Apr 2023
$71m
LATE VC
Total funding: $465.1m
Company benefits
- Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available
- A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
- 10 allocated sick days per year
- Flexible paid time off in addition to 12 paid holidays throughout the year
- Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management
- Spring Renewal: When you hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave to renew and recharge
- 4-4.5 months of fully paid parental leave
- Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care
- Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
- Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively
- On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
- Employer sponsored 401(k) match of up to 2% after 90 days of employment
- Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices
- Focus Fridays: no meetings, no distractions, just time for you to get work done
- Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members
- Up to $1,000 Professional Development Reimbursement per calendar year
- $200 per year donation matching to support your favorite causes
Company HQ
Flatiron District, New York, NY
Leadership
Adam Chekroud
(Co-Founder)Previously President of The Oxford Guild Business Society for 2 years and Researcher at FMRIB Centre - University of Oxford for 1 year.
April Koh
(Co-Founder & CEO)Previously Chief Product Officer & Co-Founder at Spylight for 1 year. Also worked in the Product Management Department at Shazam for 5 months.
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