Customer Service Agent, Omio
French Speaker
Comparison & booking website for public transport
Be an early applicant
Comparison & booking website for public transport
201-500 employees
Be an early applicant
201-500 employees
Company mission
Omio's mission is to bring together more than 1,000 transportation providers across trains, buses, flights, ferries, cars, and airport transfers to make it easier for travellers to focus on what really matters: the journey.
Role
Who you are
- You are a talented communicator and natural problem solver
- You speak French and English fluently
- You like taking ownership of cases and are passionate about helping customers
- You are well organised with a constant drive to optimise the way you work
- You already have experience in customer service or customer facing roles
What the job involves
- Please note, Initially this position is offer as a Fixed-term contract for 1 Year
- Communicate between travellers, Omio and, in certain cases, our transport providers
- Be the first point of contact for travellers across multiple channels (email, phone, social media) for any inquiries related to their travel plans (e.g. questions about payments and modifying bookings, handling requests and complaints)
- Deliver and maintain a high level of service and customer satisfaction
- Support your team as the company grows and expands to different markets
Our take
The internet has made traveling extremely easy in comparison to the past, with information on most public transport methods and routes being available online. Despite this abundance of information, complex trips often require research and fare comparison across many different websites, a process that calls for a more integrated solution.
Omio provides a universal travel comparison tool for trains, buses, flights, ferries, and airport transfers across over 1,000 worldwide travel partners. Whilst there are many existing comparison platforms for specific transport methods such as Skyscanner for flights and TheTrainLine for buses, Omio has taken a unique approach by providing information on all major public transport methods within an integrated app. Furthermore, the company’s inspiration magazine The Window Seat and mobile application contribute towards an end-to-end travel assistant that stands out from competitors.
Not too long ago, the company raised series E funding that is being put towards reviving global expansion activities that had temporarily been put on hold, including through strategic mergers and acquisitions. Whilst it has re-approached earlier expansion plans, the company is doing so with greater discipline.
Steph
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
20% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jun 2022
$80m
SERIES E
Aug 2020
$100m
CONVERTIBLE
Total funding: $476m
Company benefits
- Modern, welcoming office spaces across the world
- Compensated sabbatical for long-term employees
- Flexible work, including worldwide remote work for 6 weeks
- Discounted Urban Sports Club memberships
- Annual birthday holiday
- Bring your dog to work
- One additional day of annual leave per year of service
- Annual travel benefits and educational allowances
Company values
- We move as one - We lift each other up, celebrate our achievements, and acknowledge our failures
- We are pioneers - We foster a mindset where anything is possible. We strive to challenge the status quo
- We move mountains - We champion every journey like its our own and persevere through any obstacle
- We build with purpose - We keep things simple, focused, and purposeful to change the world of travel for the better
Company HQ
Friedrichshain, Berlin, Germany
Articles
Leadership
Naren Shaam
(CEO)Graduated from Harvard Business School in 2010. Founded Omio as CEO in 2012. Previously worked as an Associate for Winchester Capital Management and as a Global Product Manager for CUMMINS, Inc.
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