IT Systems Engineer, Flock
$100-120k
+ Stock Options
AWS
GCP
Python
macOS
Bash
Linux
Azure
Windows
Okta
Powershell
Atlassian
Slack
Google Workspace
Junior and Mid level
Remote from US
Public safety operating system
Open for applications
Public safety operating system
1001+ employees
B2BSecurityMachine LearningCommunity
Open for applications
$100-120k
+ Stock Options
AWS
GCP
Python
macOS
Bash
Linux
Azure
Windows
Okta
Powershell
Atlassian
Slack
Google Workspace
Junior and Mid level
Remote from US
1001+ employees
B2BSecurityMachine LearningCommunity
Company mission
To create safer, happier communities and cities by pre-emptively fighting crime.
Role
Who you are
- The ideal candidate is a self-starter with a solid technical foundation ready to collaborate closely with cross-functional teams and grow into our resident expert on AI-powered IT workflows
- We are looking for someone who is AI-forwardâexcited to evaluate and deploy new solutions that help our team scale efficiently
- Education & Experience: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience), combined with 1â3 years of proven experience as an IT Systems Engineer, system administrator, or in a similar IT support role
- Foundational Tech: Strong knowledge of MacOS, Windows, and Linux operating systems
- Automation & Scripting: Proficiency in scripting languages such as Python, Shell, PowerShell, or Bash to "automate the boring"
- Cloud & SaaS: Familiarity with cloud platforms (AWS, Azure, or Google Cloud) and SaaS administration (Google Workspace, Slack, Atlassian)
- MDM & Identity Mastery: Experience with MDM systems (Kandji/Iru, Jamf, FleetDM, ScaleFusion, etc.) and an understanding of identity platforms like Okta
- AI Mastery: Hands-on experience evaluating, deploying, or building AI-integrated workflowsâincluding familiarity with MCP servers, automation platforms (Workato, n8n), or LLM API integrations (OpenAI, Anthropic, Google Gemini)
- Advanced Tooling: Experience with AI agent frameworks or orchestration tools
- Strategic Execution: Ability to work strategically in a fast-paced, hyper-growth environment under tight deadlines with the comfort to drive an idea from research to implementation
- AI Enthusiasm: A genuine curiosity and enthusiasm for AI: you follow space developments, rapidly evaluate new tools, and arenât afraid to experiment
- Responsible AI: Understanding of responsible AI practices, including data privacy considerations when using AI tools with sensitive company data
- Security Mindset: Understanding of basic security principles, multi-factor authentication (MFA), and responsible AI practices regarding data privacy
- Communication: Strong verbal and written skills with a customer-centric mindset and a bias toward action
- Feeling uneasy that you haven't ticked every box? That's okay; we've felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day
What the job involves
- We are looking for an IT Systems Engineer to maintain, support, and enhance our IT infrastructure. This role focuses on system administration, troubleshooting complex technical issues, and driving IT projects from start to finish
- You will provide technical guidance to the IT Support and Solutions teams and ensure that day-to-day operations are consistently improved
- Identity & Access Management: Assist in managing user accounts and permissions across Mac, Windows, and Linux environments, focusing on Okta Workforce, OIG, and group governance
- Endpoint & Device Management: Maintain MDM baselines and patching across a multi-OS environment using tools like Kandji, FleetDM, and Scalefusion
- Tier 3 Support & Escalation: Resolve complex IT service tickets and provide high-level technical support to internal users
- AI Agent Development: Contribute to building and iterating on AI agents and automation pipelines (e.g., ticket triage, onboarding) using AI tools, , MCP servers, Workato, or custom API integrations
- AI Research & Advocacy: Serve as the primary resource for evaluating emerging AI tools, leading efforts to deploy solutions that improve workflows, and helping teammates incorporate AI into their day-to-day work
- Responsible AI Governance: Partner with Engineering, SRE, and Security to ensure AI tools are deployed safely, responsibly, and in compliance with Flock's data governance standards
- Data-Driven Operations: Monitor system performance and identify issues proactively to ensure uninterrupted operations and platform health
- Collaboration & Documentation: Create and maintain clear runbooks and documentation for IT processes, configurations, and troubleshooting procedures
- The First 30 Days: Integration & Audit
- Procedures & Documentation: Learn all current IT team procedures, document findings, and begin making suggestions for improvements based on "Clarity over Complexity"
- Technology Experience: Get to know and understand the Technology Experience at Flock to ensure a customer-centric support approach
- Systems Familiarization: Become familiar with IT Solutions Engineering (Identity, Endpoints, SaaS) and IT Support Procedures at Flock
- AI & Automation Audit: Audit current AI tool usage across IT and identify "quick-win" automation opportunities specifically targeting repetitive tasks like onboarding or ticket triage
- Guiding Principles: Review existing configurations against the "Security by Default" and "Least-Privilege Access" principles
- The First 60 Days: Implementation & Prototyping
- Optimization: Implement recommended improvements identified during the assessment phase, focusing on enhancing performance, security, and scalability across Okta, Kandji, and Atlassian stacks
- Project Contribution: Participate in ongoing IT projects (e.g., SaaS onboarding, group governance) by contributing your expertise to their success
- Knowledge Sharing: Share findings and recommendations with the team through updated documentation, presentations, or training sessions
- System Standards: Update and maintain documentation of system configurations, standards, and runbooks to ensure team-wide alignment
- AI Prototype: Prototype and launch at least one AI-powered workflow or automation (utilizing Workato, MCP servers, or LLM APIs) that improves a core IT team process
- 90 Days & Beyond: Strategic Enablement
- Health Metrics: Continuously monitor the performance of IT systems and infrastructure, using data to define SLOs and identify opportunities for further optimization
- Stakeholder Partnership: Build strong relationships with cross-functional partners (Engineering, SRE, Security) to understand evolving needs and proactively communicate system changes
- Strategic Roadmap: Collaborate with leadership to develop long-term strategic plans for IT infrastructure, aligning them with Flockâs goal of reducing crime by 25%
- AI Roadmap & Mentorship: Develop and maintain an AI tools roadmap for ITâtracking emerging tools (like agent frameworks or new MCP servers), evaluating fit, and driving adoption across the team
- Community Growth: Shift focus toward helping teammates incorporate AI into their daily workflows, serving as the primary technical resource for AI enablement within IT
Our take
Public vehicle surveillance provides valuable insights to emergency services for the prevention of crime, but bringing information together to create leads is difficult. There's no standardised system for inter-city vehicle surveillance, and this makes it difficult for communities and law enforcement services to work together.
Flock provides surveillance equipment that aims to improve the abilities of law enforcement and homeowner associations to communicate data with each other. The company focuses on vehicle surveillance, innovating on existing technology by using machine learning to categorise vehicles by color, license plate, state, and other data points.
Whilst automated surveillance equipment is used daily within federal police forces, Flock builds technology systems that provide a means for smaller law enforcement agencies to quantify and share surveillance data easily. The company has raised strong funding to support the expansion of its manufacturing capabilities. But it has also faced a large dose of backlash from groups and individuals who are concerned about its capability for mass surveillance and the privacy of the data it collects.
Steph
Company Specialist at Welcome to the Jungle
Insights
Top investors
40% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Mar 2025
$275m
LATE VC
Mar 2024
$200m
SERIES G
Total funding: $857.8m
Company benefits
- đ´Use what you need PTO: We seriously mean it, plus 11 company holidays and your birthday off!
- âď¸Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match
- đŞFamily Leave: We provide 16 weeks of 100% paid leave for primary caregivers and 12 weeks of 100% paid leave for secondary caregivers
- đźFertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. We will reimburse $10,000 a year for adoption, surrogacy, or infertility
- đ§ Mental Health: All employees receive an annual subscription to Headspace
- đCaregiver Support: We have partnered with Cariloop to provide our employees with caregiver support
- đ¸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions
- đťWFH Stipend: $150 per month to cover the costs of working from home
- đL&D Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more
- đ Home Office Stipend: A one-time $750 to help you create your dream office
- đ˘Coworking Space: If youâre not local to our ATL HQ, weâll provide $250 a month to get you set up with an All Access Membership to WeWork (or a local coworking space in your area)
- đžPet Insurance: Weâve partnered with Pumpkin to provide insurance for our employeeâs fur babies
Company HQ
Home Park, Atlanta, GA
Leadership
Garrett Langley
(Founder & CEO)They worked in Computer Services freelance for over 6 years before joining Firethorn in 2015, and Clutch Technologies in 2014. They left their position as President of Moment LLC to found Flock Safety in April 2017.
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