Solutions Engineer, Algolia

• The ideal candidate gets excited talking to engineers, product managers, C-levels, merchandisers and also knows how to distill technical concepts to business value for all types of buyers
• Fluent in German and English
• Obsessed with Solving Customer Problems
• 3-5 years experience in a customer-facing technical role (SE, SA, consultant), ideally in the SaaS space
• Previous software development experience in one or more of the following areas: Front End and Back-End: Java, Javascript, Ruby, Go, Node, Python, Swift/Objective-C
• Great oral and written communication skills
• Superior organisational skills working with multiple customers and have the ability to switch context quickly throughout the day with various competing demands and attention to detail
• Experience at our current stage and beyond ($50-200M+ ARR range, high growth, lots of change and building internal infrastructure)

Desirable

• The Algolia Solutions Engineer is both a highly technical product expert and a skilled relationship builder with good business accumen. They are comfortable showing an engaging communications experience to a CTO or developing a prototype with the API in communication with customer software engineers.
• The Solutions Engineer also is an important advocate for customer interests to product and engineering, creating compelling technical content, enabling other groups, and working on cross-company initiatives.Our priorities are determined by a single question: what will help our customers be more successful with Algolia?
• Work with Sales Teams and prospects on their evaluation and adoption of Algolia solutions
• Understand and qualify customer goals and effectively articulate Algolia’s ability to meet them
• Assist in the Sales process including discovery, demo, Proofs of Concept (POC), RFP responses & business justification
• Develop custom search applications leveraging the tools, frameworks, and partners of the Algolia ecosystem
• Distill and advocate customer interests, needs and product feedback to Product and Engineering
• Continuously learn and update skills and keep aware of industry trends in the Search and Discovery space, and contribute to thought leadership to make Algolia more accessible to the world
• Work with the Solution Architects and Customer Success teams on seamless transition to the post sales process to ensure highly successful onboarding