Director of Growth Operations, Included Health
$149.4-274.4k
Plus equity. Salary dependent on location
Digital healthcare provider
Open for applications
Digital healthcare provider
1001+ employees
Open for applications
$149.4-274.4k
Plus equity. Salary dependent on location
1001+ employees
Company mission
To raise the standard of healthcare for everyone.
Role
Who you are
- Bachelor's degree required
- 8+ years of relevant professional experience with at least 4 years of experience in a Growth Operations role
- Experience managing and scaling a team
- Proven ability to leverage and analyze data
- Experience building cross-functional influence and collaboration
- Proficiency in spreadsheet analysis (Excel, Google Sheets), data visualization (Looker, Tableau) and reporting
- Expertise with Salesforce as a CRM
- Clear executive-level communication ability
What the job involves
- The Director, Client Success Operations is a partner to leaders in Client Success and has a background in growth operations, including strategy and execution efforts across key growth metrics - revenue, retention, renewals, and upsells
- Success in this role includes building growth strategies, partnering cross functionally to measure impact of growth strategies, and surfacing insights to accelerate growth
- While leading a team, you will run critical programs that span our organization and deliver high-impact results
- As a partner to the Growth Organization, Product, Finance, Analytics, Care and Clinical Operations teams, you will build and improve products that deliver value for our buyers and provide a transformational healthcare experience for our members
- You will lead and continue to build a team of analytical, strategic strong performers
- You will drive strategy around optimizing the performance of a large and growing Client Success team
- You will own building and analyzing growth performance metrics, including bookings, revenue, retention, renewals and pricing
- You will generate and deliver regular executive-level communication and readouts
- You will build, monitor, and analyze the health of Included Health's overall Client Success business through dashboards, ad-hoc analyses, and ongoing 'run the business' forums to track performance against business plans
- You will own the data platform infrastructure and tooling for the growth organization
- You will partner with Product, Operations and Finance to solve key business challenges
Our take
As the name suggests, Included Health is on a mission to raise the standard of healthcare for everyone, offering inclusive, integrated virtual care and navigation.
It differentiates itself from competitors with its emphasis on improving health outcomes and challenges faced by communities including LGBTQ+ and BIPOC. The negative healthcare experiences faced by these marginalized groups means they often avoid care at a rate that is around 3x greater than the broader US population, putting their health at risk.
With healthcare still fragmented and focused on one-size-fits-all solutions, Included Health is disrupting the market by using technology to match patients quickly with the best care, no matter where they live. And it currently counts retail behemoths Walmart and Home Depot as customers.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Sep 2020
$175m
GROWTH EQUITY VC
May 2018
$66m
SERIES D
Total funding: $347m
Company benefits
- Comprehensive medical, dental and vision plans
- All employees, their spouses, and children have free access to Included Health services
- Need time to recharge? Exempt employees enjoy flexible, unaccrued discretionary time off — take it when you need it
Company HQ
Financial District, San Francisco, CA
Leadership
Owen Tripp
(Co-Founder & CEO)Previously served as a Senior Consultant at Accenture before joining eBay as the Manager and Founder of User Behaviour Intelligence in 2004. Co-founded Reputation.com in 2006, and served as its COO from 2008 to 2012. Was an Advisor at Pathbrite and Life360.
Lawrence "Rusty" Hofmann
(Co-Founder)Studied Medicine at Ohio State, Johns Hopkins and Stanford. Was Assistant Professor at Johns Hopkins from 2000 to 2005, and is now Professor of Interventional Radiology at Stanford. Co-founded Grand Rounds, rebranded to Included Health, in 2012. Is Medical Director at Stanford Health Care.
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