Technical Writing Intern, EnergyHub
$25 USD
More information about location
Energy management platform
Open for applications
Energy management platform
101-200 employees
Open for applications
$25 USD
More information about location
101-200 employees
Company mission
To empower utilities and their customers to create a clean, distributed energy future
Role
Who you are
- Current enrollment in (or immediate graduate of) an undergraduate or graduate program in technical writing, communications, English, information science, or a related field
- Strong writing skills—clear, concise, and audience-aware
- Attention to detail that borders on the compulsive; you notice the misplaced comma, the inconsistent heading, the screenshot that's one version out of date
- Genuine curiosity about technology and an ability to learn new tools and concepts quickly
- Comfort working with structured content and documentation tools
- An interest in AI-assisted writing workflows and a willingness to explore how large language models can support documentation work (while simultaneously recognizing that AI is not the end-all, be-all!)
- Warmth and enthusiasm for your collaborators, colleagues, and cohort, with an urge to help them succeed and pay their generosity forward to others
What the job involves
- Clear, accurate documentation is the connective tissue of a great software platform. The Technical Writing team translates complex product and engineering concepts into accessible content for the utility clients, program operators, customer success teams, and device partners who rely on EnergyHub every day. We own the knowledge base, manage documentation workflows, and set the standards that keep content consistent, findable, and useful
- We work across the product lifecycle: from gathering requirements before a feature ships to publishing and maintaining content long after launch. We use tools like ClickHelp, Confluence, Jira, and an evolving AI-assisted documentation workflow. Good writing and good process go hand in hand here
- You will work as a full member of the Technical Writing team, not as a sideline contributor. You will own real projects, produce content that ships, and leave behind work that genuinely improves the team's capabilities. Responsibilities include:
- AI-powered documentation assistant (core project)
- Audit existing documentation to build a training corpus of high-quality examples
- Develop prompt templates and workflows for different document types (release notes, feature guides, FAQs, troubleshooting articles)
- Build a style guide reference system so the AI agent applies EnergyHub's tone of voice consistently
- Create a review and feedback loop for improving agent outputs over time
- Test the agent against real documentation requests and measure quality and time savings
- Document the agent's capabilities, limitations, and best use cases for the team
- Process documentation overhaul
- Map the full documentation lifecycle from request intake through publication
- Create or update templates for common document types
- Document the ClickHelp publishing workflow and platform-specific conventions
- Write guidelines for working with subject matter experts and gathering technical information
- Establish quality checklists and review criteria
- Build a new writer onboarding guide that synthesizes everything
- Minor change request management
- Own routine documentation updates: terminology changes, screenshot refreshes, broken link fixes, and formatting corrections
- Apply a careful eye for small details that are easy to overlook but matter to readers
- Capstone launch project
- Take primary responsibility for documentation on one product launch, with mentorship from the Senior Technical Writer
- Attend planning meetings, gather requirements, draft all required content, coordinate with product and engineering for accuracy, and publish
- Conduct a retrospective on what worked and what you'd improve
Our take
Power grids are becoming increasingly complicated due to the increased usage of distributed energy resources (DER) in homes such as electric vehicles, home batteries, and thermostats. This complexity arises from the fragmented nature of DER providers and their lack of integration with management systems, making it difficult for renewable energy and other advanced grid services to operate reliably.
EnergyHub provides a DER management system that facilitates the management of DERs at scale, helping to provide the digital infrastructure for flexible electricity demand, voltage and frequency regulation and real-time analytics. It also provides end-to-end support for the acquisition, enrollment, and aggregation of customer-owned DERs.
Whilst the DER industry faces significant challenges in integrating into existing power grids, EnergyHub is providing the infrastructural and data flexibility required to future-proof the reliability of power networks. The company partners with major DER providers - Siemens, Nest and Tesla to name a few - and provides the technical support required for them to meet their long-term strategic goals and work towards a renewable future.
Steph
Company Specialist at Welcome to the Jungle
Insights
29% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jun 2024
$1.5m
GRANT
Aug 2011
$14.5m
SERIES B
Total funding: $31.6m
Company benefits
- 401(k) with employer match
- HSA and FSA options
- Medical opt-out allowance
- 100% paid medical insurance for employees
- Tuition reimbursement and continuing ed stipend
- Work from our Brooklyn or Burlington office, or fully remote
- Dog Fridays at Brooklyn HQ
- Company happy hours
- Wellbeing subsidy
- Bi-annual full-team meetings at our Brooklyn HQ
Company HQ
Fort Greene, NY
Leadership
Seth Frader-Thompson
(President)Director of Business Development for Honeybee Robotics from 2003 to 2007.
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