UX Designer, Amazon
Amazon Business
$106-184k
The largest online retailer and technology provider
Open for applications
The largest online retailer and technology provider
1001+ employees
Open for applications
$106-184k
1001+ employees
Company mission
To be Earth's most customer-centric company.
Role
Who you are
- 3+ years of design experience
- Experience prototyping (HTML, XHTML, JavaScript, CSS, Flash or Flash Catalyst, or Axure)
- Have an online portfolio or samples of work on resume, demonstrating experience creating great end-to-end, user-centered design solutions and patterns, across desktop and mobile devices
- Knowledge of and proficiency in a variety of design tools such as Photoshop, Illustrator, Fireworks, and InDesign
Desirable
- Capacity to own and drive the design process and independently define requirements, scope projects and prioritize tasks
- Experience working on a collaborative team and directly with developers for design implementation
- Experience conducting informal user research methods to validate designs with users
- A clean sense of design aesthetics, and a natural propensity towards simplification over complication
- Familiarity with the technical considerations needed when designing
- Experience designing customer facing products
- Retail/e-commerce experience
What the job involves
- The Amazon Business User Experience team champions the business customer in the Amazon Marketplace and supports procurement elements for Amazon Business customers
- Areas that a UX Designer will support include partnering with cross-functional stakeholders to deliver costumer-centric solutions for admins involved in business procurement for all sizes of businesses
- You will work with the foundational services team to enhance the account management tools in the account setup and configuration space
- A UX Designer in this organization works on the tactical and strategic. They determine the strategy and where to simplify or extend solutions for the best outcome. They will drive the use of best practices and learn to influence
- This role needs to be capable of operating autonomously in partnering with product stakeholders from the enterprise account management team to research, define requirements and realize solutions for complex problems across the end-to-end account admins experience
- The UX Designer's role is to facilitate and define product requirements, and technical feasibility
- They will be expected to pull insights, guide product stakeholders into design exercises and activities to shape and prioritize user stories ahead of designing solutions
- This role must be able to recognize risks and effectively communicate and escalate issues that may impact the customer experience, then help to arrive at solutions that are acceptable to cross-functional stakeholders - be it peers or skip-level
- This role is a key contributor to generating design documents that succinctly communicate recommendations, limitations, trade-offs and product direction
- This role will be instrumental in helping to inform and shape product roadmaps, business goals, objectives and metrics that all add customer value
- The UX Designer is a vocal advocate for the customer. This role operates as an ambassador for best practices, and will be a highly visible team player through their ability to pull stakeholders together to collaborate. As a UX designer, this role will be lead design, conduct retros & research that can influence engineering team decisions to enable optimal solutions for our customers
Our take
Amazon is the world's largest online retailer, and is well-known for its disruption of well-established industries. The company is present in numerous verticals, including cloud computing with Amazon Web Services, AI with its range of Alexa devices and a global marketplace more commonly referred to as 'the everything store'. Acquisitions include Ring, Twitch, Whole Foods Market, and IMDb.
More recently, Amazon has been focused on leading the "third wave in digital advertising". Many businesses are now shifting ad dollars to retailers, which before would have been spent with online media platforms. Amazon's seen great success in the space, with its revenue from advertising now higher than its Amazon Prime membership scheme, audiobooks and digital music combined. This growth is particularly impressive considering its digital ad rivals (like Snap, Alphabet, and Meta) have suffered declines due to wider macroeconomic factors and Apple's iOS privacy changes.
Despite its dominant market position, Amazon will continue to be challenged over the next decade, including sustaining AWS's cloud dominance in the face of Google and Microsoft. On top of this, the company's e-commerce division is facing profitability problems despite its 2023 post-IPO debt funding of 8 billion. It will need to find new ways to stay above their competitors.
Steph
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Company HQ
South Lake Union, Seattle, WA
Leadership
Jeff Bezos
(Founder & Executive Chairman)Jeff is an American business magnate, media proprietor, and investor. As well as founding Amazon, Jeff founded Blue Origin, an aerospace manufacturer and sub-orbital spaceflight services company and also owns The Washington Post.
Andy Jassy
(President & CEO)Joined Amazon as a Marketing Manager in 1997. Developed AWS with Jeff Bezos, and became CEO of Amazon in 2021.
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