Marketplace Support Associate, Rokt
6 Month Contract
Compensation: $25/hour
4 days a week in office
eCommerce technology & software solutions
Open for applications
eCommerce technology & software solutions
501-1000 employees
Open for applications
Compensation: $25/hour
4 days a week in office
501-1000 employees
Company mission
To make eCommerce smarter, faster, and better.
Role
Who you are
- BA/BS degree
- French, German and Japanese speakers are a plus, but are not required!
- Project management - highly organized and able to prioritize tasks effectively
- Reacts well when placed under stressful conditions or pressure
- Positive attitude and able to enjoy the work they do
- Effective communicator - able to simplify and effectively explain complex solutions
- Creative problem solver - approaches all projects and tasks with a creative mindset in order to determine the appropriate solution
- Bonus points for technical experience with HTML/CSS, Javascript, JSON, XML, with some familiarity with API integrations
What the job involves
- The Associate role will focus primarily on content moderation, ensuring that the various experiences shown to end customers across the marketplace meet Rokt’s and our client’s standards
- You will do this by developing robust quality assurance skills
- Over time, our Associates learn a suite of technical skills, including familiarity with Rokt’s products, HTML, CSS, Javascript, JSON and many others, helping you advance at Rokt and your career more broadly
- First line of product support for both internal and external users
- Brand campaign approvals to maintain compliance in the marketplace
- Quality assurance of ecommerce experiences
- Creation of demo sites showcasing the Rokt technology on partner pages
- Managing internal operations across Rokt’s business, including but not limited to new hire onboarding, management of Google Suite, and designing/improving workflows to support various new tasks as they arise
- This role is structured as a 6-month contract, paid hourly. This role has the opportunity to extend into a full time position at the completion of the 6-month contract, pending strong performance from the individual during their time at Rokt!
Our take
eCommerce marketing company Rokt is helping brands leverage the power of good timing. With Rokt, brands can present their customers with AI-curated offers and messages at every stage in their transaction, at tailored times of the day, or to market themselves at the point of transaction on other major eCommerce sites.
The idea is that “transaction moments” are when shoppers are most inclined to engage further with the brand or its products - the success of Rokt’s clients, and the runaway success of Rokt itself, show that it's successfully cracked it.
Rokt has a strong client base that includes giants like Groupon, GoDaddy, and Disney, and after hitting Unicorn status, it is eyeing up a US IPO. This should come as no surprise - the surge in eCommerce trade over recent years has led to most companies investing in tools to stay competitive.
Rokt has expanded its tool suite since it first started up, and will be focused on continuing to innovate to keep ahead of the MarTech pack, and abreast of changing demand in the rapidly shifting market. The eCommerce marketing tech sector has ballooned to a $120B global operation - Rokt is positioned comfortably to keep ahead.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
28% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Dec 2021
$325m
SERIES E
Oct 2020
$80m
SERIES D
Total funding: $485.4m
Company benefits
- Interest groups, sports clubs, and social events
- Global training events & online training courses
- Stock options
- Global all-staff events in amazing locations (Phuket, Thailand in January 2020)
- Generous relocation packages
- Generous time off
- Parental leave
- Mental health and wellness days
- Paid Sabbatical for employees who have been with us 3 years or more
- £55 per month social/wellness allowance, 6 sessions with a licensed therapist, 6 coaching sessions and other mental health perks
- Gym membership
- Premium health insurance
- £25 per month telephone allowance
Company values
- Smart with humility
- Customer obsessed
- Conquer new frontiers
- Enjoy the ride
Company HQ
Hudson Square, New York, NY
Articles
Leadership
Bruce Buchanan
(CEO)Previously a Principal at Boston Consulting Group, before serving as Chief Commercial Officer, then Group Chief Executive Officer at Jetstar Airways.
Justin Viles
(Advisor)Previously worked on strategic partnerships in the APAC region for Google, before moving on to co-found and serve as CEO at Rocklive.
Salary benchmarks
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