Template Specialist, Clio

• You are excited about technology and the impact that it can have to transform the legal experience for all
• You have demonstrated legal experience
• You appreciate the pain points and challenges facing busy legal professionals
• You are able to understand and communicate the nuances of different legal work flows
• You interact easily, kindly, and professionally with all manner of individuals from various backgrounds and cultures
• You are genuinely empathetic and seek ways to help your customers and develop meaningful connections
• You have a problem solver mentality and enjoy digging into complex issues
• You are looking for a position with growth potential at a company that will treat you with dignity and respect
• 3+ years of legal experience and/or training at a paralegal or higher level
• Technical aptitude with ability and desire to learn new technologies
• A strong understanding of cloud-based legal technologies and a demonstrated understanding of the legal industry and the needs of legal professionals
• Self-motivated and flexible with experience in a fast-paced environment, including managing multiple projects and competing priorities
• Able to work successfully in a collaborative or team environment
• Well-organized, reliable, and resourceful
• Excellent communication skills
• Strong and demonstrable logical reasoning and analytical thinking abilities
• Humility plus strong opinions that are loosely held
• Genuine empathy, strong interpersonal skills and ability to make customers feel appreciated and valued
• Adaptable: willing to adopt new procedures, methods, or softwares on short notice

Desirable

• Growing, managing, and updating a high-volume and quickly growing digital library of court forms, legal templates, and other legal content
• Expanding Lawyaw’s legal content library across the United States, Canada, and other international jurisdictions
• Initiating and maintaining productive and professional communications with Lawyaw customers about their practice needs and preferences to develop meaningful customer relationships
• Developing and maintaining expert skill-levels with the Lawyaw platform, all of Lawyaw’s tools, and Lawyaw’s integration with Clio Manage
• Being responsible for balancing speed, quality, and consistency of template design
• Advocating internally for our customers by understanding their needs, nuances, and root causes of their problems
• Breaking down complex concepts into smaller, more manageable pieces
• Leveraging metrics to drive template design and measure product success
• Being able to adapt your process to the needs of the situation
• Coaching and teach new Lawyaw customers how to use of Lawyaw while always looking for new ways to help customers get more value
• Developing and maintaining quality standards across content libraries to ensure a consistent and frustration-free customer experience
• Documenting and recreating customer issues to help troubleshoot