Associate Customer Success Manager, BetterUp
$84-126k
Offers Equity
More information about location
AI-driven employee coaching platform
Be an early applicant
AI-driven employee coaching platform
1001+ employees
Be an early applicant
$84-126k
Offers Equity
More information about location
1001+ employees
Company mission
To unlock greater clarity, potential, purpose, and passion for every one of their members, with an innovative approach to coaching and leadership development.
Role
Who you are
- Core skills to be successful in this role include, but are not limited to; customer empathy, project management, and problem-solving
- 2+ years experience in customer-facing roles, managing accounts or stakeholders
- Proven ability to build relationships and establish credibility with senior customer contacts
- Experience in project management, including handling a high volume of customers or projects simultaneously
- Strong track record of enabling customers to actively participate in and promote the value of their programs
- Knowledge of HCM SaaS or talent management disciplines is a plus, but not required
What the job involves
- The Associate, Customer Success Manager contributes to the mission of BetterUp by ensuring that our customers and members receive the full value out of the BetterUp platform and experience
- As a key advocate for customer needs, this role builds partnerships that drive adoption and success
- Account Health: Monitor health metrics and respond to early warning signs; escalates issues to leadership as needed
- Adoption: Responsible for educating and guiding customer adoption of the BetterUp platform. Equip your customers with the resources and best practices that assure timely and successful adoption
- Value Delivery: Oversee the value delivery motions for your assigned customers – from baselining to impact review and ROI calculation. Lead in crafting value-driven business recommendations for growth
- Relationship Building: Establish strong relationships at various levels within diverse customer organizations
- Partner Enablement: Enable customers to independently manage and navigate aspects of their program
- Internal Partnerships: Influence the development of our products and functionality, assist in product marketing, and enrich the knowledge base and best practices for both internal teams and customer communities
Our take
Companies are becoming increasingly informed regarding the importance of mental health in the workplace, especially when it comes to improving the interpersonal and leadership skills of their employees. Whilst many online platforms provide coaching services to help people excel in the workplace, existing options generally focus on career-based skills as opposed to overall mental wellness.
BetterUp connects employees with online career coaches, working directly with companies to improve mental health and enthusiasm in the workplace. The online service leverages AI analysis of questionnaire results to match employees with personalized video coaching sessions and career development services, providing support in areas often neglected by employers such as sleep, parenting, and overall mental fitness.
BetterUp has seen substantial success, and has the world's largest network of coaches (with over 3,000), offering coaching in 46 languages across 90 countries. The multi-unicorn company has ample opportunity to see further growth and expansion.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Oct 2021
$300m
SERIES E
Feb 2021
$125m
SERIES D
Total funding: $579m
Company benefits
- Medical, dental, and vision benefits
- 401k
- Flexible Time Off
- Paid parental leave
- Personalized BetterUp Coach
- $360 each year for wellness programs
- Annual $1K learning and development stipend
- Equity package
- 5 volunteer days and 4 paid Inner Work™ days a year
Company values
- Do less, deliver more - We focus on the work that will contribute the most to our mission and then execute to the best of our abilities
- Extreme ownership - We are fully responsible for our work. When things go poorly, we relish the opportunity to learn from it and improve
- Work to learn - We’re curious, willing-to-be-wrong, agile learners. This means we engage with work as a playscape on which to discover, learn, and realize our full potential
- Bias toward action - We prefer to act rather than wait and see. When we identify an opportunity to make a difference, we move on it
Company HQ
Govalle, Austin, TX
Articles
Leadership
Alexi Robichaux
(CEO)Studied Political Science at USC, and then worked in Business Insight at the Walt Disney Company. Was a Product Manager at Socialcast, and Director of Product Management at VMware.
Eduardo Medina
(COO)Studied Business at USC and Berkeley's Haas School of Business. Worked as an Associate Consultant at Bain, and as an Associate at Altamont Capital Partners.
Salary benchmarks
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