Tech Operations, Stripe
$124.6-186.8k
More information about location
A financial infrastructure platform for businesses
Be an early applicant
A financial infrastructure platform for businesses
1001+ employees
Be an early applicant
$124.6-186.8k
More information about location
1001+ employees
Company mission
To increase the GDP of the internet
Role
Who you are
- Must have a Bachelor's degree or foreign equivalent in Computer science, computer engineering, mathematics, information systems, statistics, or a related field, plus 4 years of experience in Technical project, product management, or data analysis or engineering
- 4 years of experience in building technical solutions using SQL
- 4 years of experience in data engineering
- 4 years of experience using analytic software (e.g. Excel, Gsheets, Tableau) to diagnose and solve problems
- 4 years of experience in learning and internalizing complex concepts and subjects quickly, and can articulate them to others clearly
- 4 years of experience in navigating the nuanced complexity of financial systems and solving large scale, technical challenges
- 4 years of experience in investigating, prioritizing, and identifying the root cause of non-trivial issues
- 4 years of experience in managing communications and workflows with technical and non-technical teams across stakeholders
- 4 years of experience in operating independently and working in a fast-paced, results-focused environment, establishing priorities and reliably executing against time-sensitive deadlines
- 4 years of experience in identifying and triaging technical issues and driving solutions with clear metrics to show impact
- At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns
What the job involves
- Collaborate across the company, including engineering, product, accounting, finance, sales, operations, to calculate the Stripe fees for the customers, often the largest, most complex, and strategic deals
- Become a domain expert on Stripe's business economics, and consult others (e.g. sales and products) on matters regarding regulatory reporting
- Introduce data and process efficiencies (such as setting up relevant metrics) to meet the scale and speed of Stripe
- Monitor relevant metrics and drive process improvements for scaling regulatory reporting
- Scale User Billing operation by driving the design, documentation, and training of operational processes and domain knowledge
- Prepare data for processing by organizing information, checking for inaccuracies and adjusting and weighing the raw data
- Pricing Complex Deals: Develop sophisticated financial models to price complex deals, projecting transaction volumes, analyzing cost structures, and incorporating various pricing strategies such as tiered pricing, volume discounts, and custom pricing agreements
- Forecasting Revenue and Profitability: Contribute to revenue forecasting by modeling the financial impact of various factors, including changes in pricing, product mix, and market conditions
- Scenario Planning: Utilize financial models to evaluate different business scenarios and their potential impact on Stripe's financials
- Data Reconciliation: A core responsibility is introducing and managing reconciliation processes between disparate datasets
- This ensures accurate billing for enterprise customers and leverages the most current and accurate information available across the company
- Triage Misbilling Requests: Responsible for triaging misbilling requests from Account Managers of enterprise customers
- This involves gathering all relevant information and translating often ambiguous problem statements into clearly defined problems for the misbilling analyst team
- Contract and Billing Audit: Auditing enterprise contracts to ensure accurate onboarding to negotiated rates and consistent, accurate billing
- This involves meticulous review of contract terms and comparison with actual billing data
- Frequent use of SQL to extract and analyze data
- And leverages data visualization dashboards to reconcile billing data with negotiated contract terms
- Manual Billing Automation and Audit: Due to specific contract language, several commercial constructs within enterprise contracts must be handled manually outside of the system
- However, the process for calculating the fees for these manual billings has been automated
- This automation leverages SQL queries, and an internal tool to ensure accurate and efficient calculation of non-standard fees
- This automated process also facilitates regular audits of these manually billed items, ensuring consistency and accuracy
- 40 hrs/week
- Up to 50% telework permitted
Our take
Stripe, nowadays a FinTech giant, spent the first few years since its founding building up its payments business, which primarily consisted of providing an API to eCommerce businesses so that they could easily integrate a payment option in their apps or websites, where before there was none.
More recently, Stripe has started to accelerate its growth with a significantly larger range of financial services including cash advances and credit cards. They also plan to build incorporation services, fraud protection, and more, diversifying its revenue away from payments and differentiating itself from its competitors.
To further expand its position, the company is extending its services to countries with vast customer potential, including Brazil, Japan and India. It is also partnering with OpenAI, the company behind ChatGPT - a win-win collaboration that is monetising OpenAI’s flagship products and at the same time enhancing Stripe with GPT-4, as it moves forward with intentions to "build the payments foundation for tomorrow's AI economy."
Freddie
Company Specialist at Welcome to the Jungle
Insights
-5% employee growth in 12 months
Company
Funding (last 2 of 14 rounds)
Mar 2023
$6.5bn
GROWTH EQUITY VC
Mar 2021
$600m
SERIES H
Total funding: $8.7bn
Company benefits
- Unlimited paid time off policy
- Work from home opportunities
- Comprehensive mental, physical and medical health plans
- Fertility benefits and parental leave
Company HQ
SoMa, San Francisco, CA
Leadership
Patrick Collison
(CEO)Studied maths at MIT before founding Stripe. Also on the board of the Long Now Foundation.
John Collison
(President)Studied at Harvard but dropped out to found Stripe.
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