Senior Commerce Partner Success Director, Hopper

CA$300-500k

OTE

Total compensation will include a solid base salary and will also include equity (options / RSUs), potentially a sign-on bonus and other potential incentives

Senior and Expert level

Remote from Canada

Travel booking app

Be an early applicant

Travel booking app

1001+ employees

B2CHospitalityB2BTravelArtificial IntelligenceBig dataAnalyticsMachine Learning

Be an early applicant

CA$300-500k

OTE

Total compensation will include a solid base salary and will also include equity (options / RSUs), potentially a sign-on bonus and other potential incentives

Senior and Expert level

Remote from Canada

1001+ employees

B2CHospitalityB2BTravelArtificial IntelligenceBig dataAnalyticsMachine Learning

Company mission

To make booking travel faster, easier, and more transparent.

Job

Company

Role

Who you are

Strong interpersonal and communication skills to engage with stakeholders at all levels
Proven ability to manage and grow strategic partnerships
Excellent analytical skills with experience in data-driven decision-making
Creativity and strategic thinking to identify new opportunities in the commerce and travel spaces
Experience building and managing high-performing teams, with a focus on coaching, development, and execution
Experience working in the travel industry, especially with airlines or travel platforms, is a strong plus

What the job involves

As HTS continues to expand its reach as a leading travel technology company, we are looking for a Senior Director of Partner Success to lead the commerce partner strategy, onboarding, and growth for our travel commerce platform
This leader will be responsible for ensuring the long-term success of our B2B partners across travel verticals, including flights, hotels, and cars, enabling them to drive meaningful revenue and enhance traveler experiences
You will sit at the intersection of partner growth, product enablement, and operations, building the team, infrastructure, and processes that ensure our partners are set up for scale from day one
This is a highly cross-functional leadership role that will shape how HTS scales its B2B travel commerce business globally, working closely with Product, Engineering, Commercial, Operations, and Support teams
Partner Success Strategy: Define and execute the Partner Success strategy for HTS Commerce, from onboarding to sustained growth, focused on maximizing partner satisfaction, driving adoption of additional travel products, and increasing overall revenue performance
Team Leadership - Build and lead a high-performing team of Partner Success Managers and integration specialists responsible for partner onboarding, product enablement, and day-to-day partner growth
Partner Enablement - Develop scalable onboarding and launch frameworks to accelerate time-to-value for new partners and ensure ongoing alignment with partner goals, success metrics, and commercial outcomes
Strategic Account Management - Serve as a senior point of escalation and strategic thought partner to top-tier partners, helping them fully leverage our travel commerce platform to drive retention and revenue
Cross-Functional Collaboration- Work closely with Product and Engineering teams to prioritize and deliver partner needs. Collaborate with Sales, Legal, and Finance to structure and support complex partner relationships
Data-Driven Insights - Leverage analytical tools and data to monitor product performance, assess customer feedback, and make data-backed decisions to optimize product offerings

Our take

Hopper is a mobile application that uses big data to predict and analyse airfare and accommodation prices, delivering savings to users. The company was created to make booking travel faster, easier, and more transparent by leveraging the power that comes from combining large amounts of data with machine learning.

As well as its booking platform, the company also has a B2B offering called HTS (Hopper Technology Solutions), which enables travel providers to integrate Hopper's travel, fintech and eCommerce products. Major partners of this initiative include Marriott, Kayak and Capital One.

Lately, the company has focussed on innovation and international expansion, with the intent to grow its operating margins. It has not been unaffected by the economic landscape, and made a round of lay-offs in 2023, although this appears to be part of a wider move towards profitability rather than a sign of trouble.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

-1% employee growth in 12 months

Glassdoor (3.59)

Trustpilot (1.5)

Company

Funding (last 2 of 10 rounds)

Nov 2022

$96m

LATE VC

Aug 2021

$175m

SERIES G

Total funding: $731m

Company benefits

Work from home opportunities
Well-funded and proven startup with large ambitions and stock options
Unlimited PTO
WeWork All Access Pass OR Work-from-home stipend
Entrepreneurial culture where pushing limits and taking risks is everyday business
Open communication with management and company leadership
Small, dynamic teams
Access to a Retirement Savings Plan
Immigration assistance
Internal career mobility program
Light internal meeting culture

Company HQ

La Petite-Patrie, Montreal, QC

Leadership

Frederic Lalonde

(CEO)

Previously worked for 4 years at Expedia, first as VP of Hotel Supplier Strategy then as VP of Hotels and Packages Product Planning.

Share this job

View 9 more jobs at Hopper