Implementations Configuration Specialist, AutoFi
Canada
CA$60-65k
+ 2,000 CAD annual performance bonus and stock options
Commerce platform for the automotive industry
Be an early applicant
Commerce platform for the automotive industry
101-200 employees
Be an early applicant
CA$60-65k
+ 2,000 CAD annual performance bonus and stock options
101-200 employees
Company mission
To bring joy and trust to the auto retail experience by empowering sellers to succeed in a complex environment.
Role
Who you are
- 2-3 years of experience working with SaaS platforms, technical configurations, system integrations, or related implementation activities
- 2-3 years of experience in client-facing implementations, technical onboarding, or SaaS support strongly preferred
- Working knowledge of APIs, JSON, XML, HTML, CSS, and Regex strongly preferred
- Hands-on experience using API testing tools, such as Postman, to send requests, validate responses, and investigate integration issues
- Technical aptitude and comfort working with software configurations, system settings, integrated applications and AI Agents
- Strong attention to detail and commitment to quality, with demonstrated ability to review and validate work for accuracy, completeness, and expected functionality
- Excellent organizational, time management, and prioritization skills, with demonstrated ability to manage a high volume of concurrent assignments and competing deadlines
- Ability to contribute to realistic implementation timelines, identify risks and dependencies, and consistently deliver on commitments
- Strong ownership and accountability, with the ability to work independently, proactively communicate progress and challenges, and recognize when escalation or additional support is required
- Excellent written and verbal communication skills, including the ability to gather requirements, explain technical concepts, and collaborate effectively with technical and non-technical stakeholders
- Ability to adapt to changing priorities and requirements while maintaining accuracy, productivity, and a high standard of work
- Experience working with third-party integrations, external vendors, or cross-functional implementation teams preferred
- Familiarity with automotive dealership operations, business models, and technology ecosystems is an asset, but not required
- An ideal candidate will have strong technical aptitude, attention to detail, independent problem-solving, and the ability to manage a high volume of concurrent implementations with competing priorities
What the job involves
- Reporting into the Manager, Dealer Implementations, the Implementations Configuration Specialist is responsible for the accurate, timely configuration and integration of AutoFi's products to support successful Dealer Partner launches, including new implementations and product expansions for existing partners
- In this role, you will work closely with Dealer Onboarding Specialists, internal stakeholders, and third-party vendors, translate Dealer Partner requirements into functional technical configurations, troubleshoot issues, and ensure assigned deliverables meet established quality standards and launch timelines
- Implementation Services is devoted to receiving and caring for net-new Dealer Partners as well as product upsells to existing Dealer Partners that originate through the Sales organization
- They work with Dealers and their representatives to ensure that all aspects of their Program with AutoFi are appropriately configured for a successful launch, from basic configurations/feature enablement all the way through to complex integrations and related testing
- They are subject matter experts with a deep understanding of how to use, speak to and configure AutoFi’s product suite to best meet our Dealer Partner’s requirements
- You will take ownership of your work from initial configuration through testing, launch readiness, and completion of required post-launch activities
- As part of Implementation Services, you will develop deep expertise in AutoFi's product suite and integrations, helping ensure Dealer Partners are configured to successfully adopt and use our solutions
- Participate in and contribute to a collaborative, accountable team environment with a culture of open communication through knowledge sharing, constructive feedback, and a willingness to support shared priorities
- Own the technical configuration and integration of AutoFi's products for assigned Dealer Partner implementations, ensuring requirements are accurately translated into functional, launch-ready solutions
- Manage a concurrent workload of approximately 13–20 implementations, effectively balancing competing priorities, dependencies, and deadlines to meet committed launch timelines
- Collaborate with Dealer Onboarding Specialists and internal stakeholders to establish achievable launch timelines, identify dependencies, and ensure assigned configuration and integration activities are completed on schedule
- Serve as a technical point of contact for Dealer Partners, their representatives, and third-party vendors to gather requirements, provide configuration guidance, troubleshoot issues, and resolve implementation blockers
- Manage assigned technical implementation needs through resolution, maintaining accurate case documentation, clear stakeholder communication, and timely follow-up through phone, email and text, leveraging specific internal and vendor communications platforms where applicable
- Apply and validate product configurations and integrations using APIs, JSON, XML, HTML, CSS, and other relevant technologies to meet Dealer Partner requirements
- Independently review and test completed configurations and integrations for accuracy, completeness, and expected functionality before transitioning work to dedicated Quality Assurance (QA) resources for formal validation
- Perform initial troubleshooting of configuration and integration issues, identifying potential root causes, implementing appropriate corrections, and escalating more complex issues when necessary
- Partner with QA resources to investigate and resolve identified defects, ensuring outstanding issues are addressed and configurations meet established launch-readiness requirements
- Proactively communicate implementation progress, risks, delays, and capacity constraints, escalating concerns early and taking ownership of assigned deliverables through completion
- Complete required post-launch configuration adjustments, troubleshooting, documentation, and other follow-up activities accurately and within established timelines
- Develop and maintain proficiency in AutoFi's product suite, integration capabilities, and Dealer Partner use cases, providing informed recommendations to optimize program configurations and functionality
- Maintain accurate implementation records, configuration specifications, and testing documentation while contributing to process improvements, repeatable best practices, and a collaborative team environment
Our take
The automotive industry has historically relied on brick-and-mortar dealerships, but recent financial and technological innovations provides fertile ground for optimizations in sales. Dealerships have the opportunity to greatly boost revenue and customer scopes by offering lending services and providing sales journeys, but developing the infrastructure for such services is expensive and complex.
AutoFi provides a commerce platform for the automotive industry, offering dealerships tools for technology-driven online and showroom commerce, lending APIs, banking connections, and customizable sales journeys. The company's partnerships include automotive lenders such as Ford Credit, Santander, and Wells Fargo, helping dealerships to improve the affordability of their products while ensuring customer data compliance and protection.
Whilst the services that AutoFi’s technology facilitates are nothing new, many dealerships are unable to provide them due to a lack of connection with banks and credit providers, and the company has been smart to recognize this. Through its unified platform of customer experience and affordability tools, the company claims it can help dealerships boost revenue, with deal time reduced by 70% by improving access to automobile lending.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-12% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Mar 2022
$85m
GROWTH EQUITY VC
Aug 2017
$10m
SERIES A
Total funding: $114.5m
Company benefits
- Flexible Time Off: We expect people to take their vacation. As long as you update the #vacaypics Slack channel.
- Health Benefits: Health, Dental, Vision plans for you and your family. This one should go without saying.
- Remote-First Company: Want to WFH? No problem. AutoFi is a remote-first company with a distributed team across the US & Canada.
- Growth & Development: We foster growth & development by providing AutoFi product training, regular Lunch & Learns, & a $1K educational reimbursement annually.
- Equity: We are owners. Building something important takes time. Therefore, we incentivize long-term success by offering all employees an equity package upon hire.
Company HQ
Financial District, San Francisco, CA
Leadership
Kevin Singerman
(Co-Founder & CEO)Experience as Senior Vice President of Business Development and COO of SunGard from 2003 to 2012. Vice President of Corporate Development for Lending Club from 2014 to 2015.
Mandar Gokhale
(Co-Founder & CPTO)Experience as Founder Engineer and Head of Product for Microplace Inc. from 2007 to 2011. Director of Product Management for GoDaddy from 2012 to 2015.
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