IT Support Technician, Newfront
$59.6-74.5k
+ Offers Equity
5 days a week in office (San Mateo, CA)
Digital insurance brokerage
Be an early applicant
Digital insurance brokerage
501-1000 employees
Be an early applicant
$59.6-74.5k
+ Offers Equity
5 days a week in office (San Mateo, CA)
501-1000 employees
Company mission
Their mission is to bring insurance into the 21st century, innovating and transforming the industry on behalf of its customers.
Role
Who you are
- This person may be required to travel to other bay area offices and must have solid transportation
- 1-2 years IT experience or completion of IT related courses
- Proficiency in supporting AV, tablets, MacOS and Windows laptops
- Experience supporting users in a fast-paced environment
- Insurance or financial services industries background is a plus
- A+ Certification
Desirable
- A team player with excellent interpersonal, communication, and organizational skills
- Self-starter, with the ability to work independently
- Proficient knowledge and use of Microsoft Office and intermediate complexities of features
- Ability and willingness to learn our internal SaaS applications (Okta, Office 365, Google Workspace, Slack) and MDM (mobile device management) software (Intune, Kandji)
- Strong customer-focus and ability to work with a diverse group of people with various levels of training and learning styles
- Reflect strong analytical and problem-solving skills, with consistent follow through
What the job involves
- The IT Support Technician is responsible for providing professional, customer-centric support for the whole organization here at Newfront
- You have strong organizational and interpersonal skills, the ability to support all day-to-day IT support activities, and partner with the Sr
- IT Support Specialist to help build a high-level IT Support Team
- This is a full-time in-office role that will support all Newfront employees
- Serve as the primary point of contact for IT support, providing assistance to both on-site and remote Newfront team members
- Monitoring and triaging IT support requests from Slack and Jira Service Desk
- Documenting detailed tasks and resolutions within our IT Service Desk ticketing system
- Troubleshooting basic hardware and software related IT issues in person or via remote tools
- Assisting the IT team with the onboarding and offboarding process
- Ensuring IT best practices are utilized by our end users
- Maintaining asset inventory, as well as managing company devices that will be used internally or distributed to our end users
- Collaborate in the development and maintenance of documentation for supported applications and processes, ensuring clear guidelines for the internal IT team
- Partner in creating hardware and software training guides to provide users with clear instructions on how to use and/or set up internal IT applications
- Providing training on new and existing IT systems
- Providing systems administration within all our cloud-based system software, which include Azure, Intune, O365, Kandji, Okta, AWS, and Vertafore
- Supporting and presenting to incoming new hires at New Hire Orientation
- Participating in larger IT projects and initiatives from our IT roadmap
Our take
Newfront Insurance is an insurance broker offering tech-driven risk management and insurance cover for businesses. It claims to provide fairer premiums using rich datasets to assess risk rather than the more traditional method of risk categories. The insurance industry has been slow to embrace digital innovation, but Newfront is a new insurtech firms aiming to transform the industry.
Spike Lipkin, CEO, was part of the original team at Opendoor and helped guide the start-up to a $3 billion valuation. At Opendoor, Lipkin experienced firsthand the difficulty of securing business insurance and recognized that the industry would greatly benefit from the use of AI. Newfront's ethos is customer-focused, and it aims to provide a fairer, more accessible experience for businesses.
Newfront merged with ABD Insurance, a B2B insurance provider focusing on employee benefits and financial services programs. Together, they are working to write $2 billion in premiums annually and occupy a more significant slice of the business insurance market. Funding is being invested into both US expansion and building the modern platform for clients, insurance professionals, and trading partners.
Steph
Company Specialist at Welcome to the Jungle
Insights
1% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Apr 2022
$200m
LATE VC
Oct 2020
$100m
SERIES C
Total funding: $330.2m
Company benefits
- Insurance, Health & Wellness
- Health Insurance
- Financial & Retirement
- 401K Plan
- Family & Parenting
- Work From Home
- Vacation & Paid Time Off
- Gym Membership
- Commuter Checks & Assistance
Company values
- Focus on People - We believe in a future where a diverse and talented group of humans plus technology delivers a superior client experience. We are building technology that empowers, not replaces people. Developing and investing in colleagues makes Newfront a place where people can do the best work of their careers
- Blaze a Trail - The industry has been stuck in its ways of servicing clients and colleagues for many years, but nothing great was ever built by saying "this is the way it's always been done". Instead, we are building world-class experiences using first principles. By setting aside pre-conceived notions of what works, we can innovate on behalf of our clients
- Act Like Owners - We're building a culture of owners who take responsibility to deliver for our clients. We take pride in building a forever business together. We aren't satisfied with "good enough" and seek excellence in everything we do. Clients demand it
- Deliver Results - Insurance touches every part of modern life and clients depend on our results. We push ourselves to measure the client impact of everything we do and set ambitious goals for improvement
Company HQ
South Beach, San Francisco, CA
Articles
Leadership
Spike Lipkin
(CEO)After an MBA at Stanford, Spike spent a year as a Senior Consultant before 2 years at The Blackstone Group as an Investor. They left their role of 2 years at Opendoor.com in 2016 to co-found Newfront in 2017.
Gordon Wintrob
(CTO)Software Engineer at Cardspring, Engineering Manager at LinkedIn for 3 years.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 4 more jobs at Newfront