Client Service Coordinator, Roku
$42-80k
Plus equity
Convenient and affordable TV streaming players
Open for applications
Convenient and affordable TV streaming players
1001+ employees
Open for applications
$42-80k
Plus equity
1001+ employees
Company mission
To provide its users with a more convenient and cost effective way of watching the programs they love.
Role
Who you are
- This position requires strong communication skills and attention to detail in a fast-paced sales environment
- 0-3 years experience in account management/client services at an ad tech company or media planning at an agency
- Experience in display and video advertising with a premium publisher, network, or agency
- Experience in programmatic video executions and workflows is preferred
- Reporting intelligence with Salesforce, Excel, PowerPoint & Tableau
- Strong desire for collaboration, project management, and reporting analytics
- Familiar with commercial digital ad serving tools for video and display
- Analytical, project management, deadline-drive, and process-oriented personality
- Self-starter, comfortable working in the fast-paced, growing environment
What the job involves
- The Account Coordinator is a strategic partner to Client Services Managers & Account Managers
- This position is crucial to ensuring campaign success for our campaigns & clients
- The AC is integral in helping the client services team maximize efficiency, maintain a high standard of operational excellence, and ultimately enable our clients to reach their business objectives
- This individual will be passionate about data, process, and customer success and will be closely aligned with the Client Services, Sales team, and cross-functional groups
- The AC will support advertiser success & learnings with the Roku platform in partnership with Client Services, Sales & Business Operations
- Work in partnership with Client Services and Sales counterparts to help provide top-tier service to our advertisers
- Support day-to-day client deliverables across the pre-sale and post-sale lifespan of campaigns
- Pre-Sale: own client records within internal systems from pitch to sell-through and launch
- Own Pipeline Management and IO Signing, ensuring records are as accurate as possible, IOs are received accurately for timely launches
- Run inventory scenarios and develop expertise in rate cards, terms, and escalation processes
- Collaborate closely with CS/Sales and Inventory, Deal Desk, Pricing & Planning
- Post-Sale: Support client campaign deliverables from launch to wrap
- Own efforts and manage resources for client deliverables such as screenshots, pacing charts, templates, invoices & mocks
- Create relevant and insightful wrap decks (for clients above $X spend)
- Collaborate with CS/Sales and Measurement, Inventory, and Ad Operations teams to troubleshoot discrepant campaign planning, trafficking, and invoicing
- Assist in monitoring the pacing and performance of campaigns
- Own all Roku billing efforts at month close, from validation to invoice tracking to payouts
- Work with the AR Collections Team to adjust invoices and issue credit memos to expedite client payment
- Support invoice and revenue adjustment processes
- Recognize monthly advertising revenue for all active campaigns with AMs and Accounting/AR Audit process
- Develop a keen understanding of how the Roku platform and unique ad products will deliver brand value to support the client's advertising goals
Our take
According to Nielsen data, the average streamer spends over seven minutes searching for something to watch. Streaming services use customers' viewing history to make suggestions, but these are limited to programs licensed for that particular service.
Roku provides an integrated streaming service that offers TV channels, movies and third-party streaming services, resulting in an all-in-one streaming platform. The service can be accessed through a variety of customized subscription packages and fees.
Roku stands out in the streaming industry by bringing many competitors together in one package. The startup provides further innovative services such as a weekly TV series named 'Roku Recommends' which uses first-party data to recommend essential viewing to users. Alongside funding filmmakers through its "Change Makers Program", Roku also acquired its own original library of shows through its acquisition of now-defunct Quibi's library in 2021. After successful collaborations with TCL and Hisense, the first in-house "Roku Television" was released in 2023, further exemplifying the streaming company's wider ambitions in the media sector.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
-6% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jan 2016
$45.5m
LATE VC
Nov 2015
$45.5m
SERIES H
Total funding: $247.8m
Company benefits
- Medical, wellness and financial benefits
- Unlimited paid time off policy
- Work from home opportunities
- Free snacks and access to the company fitness center
Company HQ
Newhall, San Jose, CA
Articles
Leadership
Anthony Wood
(CEO)Studied Engineering at Texas A&M before founding their first company in 1986. They held VP roles at both Adobe and Netflix.
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