Account Lead, Lottie
£55-70k
+ EMI share scheme
2 days a week in office (London Bridge, UK)
A family's trusted guide to later life care
Job no longer available
A family's trusted guide to later life care
21-100 employees
Job no longer available
£55-70k
+ EMI share scheme
2 days a week in office (London Bridge, UK)
21-100 employees
Company mission
To elevate later life for everybody.
Role
Who you are
- Strong experience retaining and upselling on accounts
- Effective relationship-building and communication skills whether face to face, through phone or email
- Experience with new business development
- Strong commercial acumen and comfortable understanding and using data
- Ability to multi-task across multiple projects and internal partners
What the job involves
- We are looking for an excellent Account Lead to build relationships and be responsible for one of our core sales areas on the Lottie marketplace
- The role will be focused on driving further business with our existing clients and helping set standards across the commercial team
- There will also be an element of new business development involved as it’s a small team and we value people who can be flexible and pick up different tasks
- Manage the client’s expectations regarding deliverables; pre-empt and resolve issues proactively and early
- Ensure partners are happy and retained on Lottie at all times
- Negotiate contract renewals and expansion opportunities
- Manage a smooth onboarding process for new partners
- Analyse data to maximise our partners performance on Lottie
- Build relationships with new partners, getting Lottie involved in community led activities
- Work cross-functionally to deliver on new projects
- Sign-up new care home partners for Lottie in line with business objectives
- High degree of autonomy in a role that has potential to grow as the company grows
- Working with some of the industry's best care home providers
- An excellent commercial team to work alongside and learn from
- An exciting commission structure
Application process
- 3 stages (incl. a task). Talent Screen > Hiring Manager Interview > Task > Final interview with our Founders. Target time - 2 weeks
Salary benchmarks
Our take
Choosing a care home is often a hugely daunting, complex, and expensive process, coming at a time that's already stressful enough. What's more, the UK's ageing population is growing at an increasing rate, putting more strain on social care than ever before. The result is that 44% of care seekers often ultimately regret their choice of care home, something that has had increasing attention since the start of the COVID-19 pandemic.
Lottie aims to address this in part by simplifying the process of finding the perfect care home for every individual's specific needs. Its online marketplace gives users all the tools to select and compare the UK's best-performing care homes, taking into account CQC reports, facilities, treatment methods, and location.
Having received investment, Lottie aims to continue its growth to reshape the future of the care industry. It is doing so with a strong emphasis on data and real-time information, collecting datasets that will be vital not just to its business operations, but potentially to the UK government and healthcare policy too.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Oct 2023
$21m
SERIES A
Jul 2022
$8.2m
SEED
Total funding: $33.3m
Company benefits
- 26 days holiday + Bank holidays
- Flexible working hours
- Everyone owns equity
- Private Medical Insurance
- Cashplan
- Wellness budget
- L&D budget
- A 3-night stay at Unplugged
- 2-weeks Work from anywhere
- 20-weeks full pay for Primary Parental Leave
- 8-weeks full pay for Secondary Parental Leave
- 2-weeks unpaid Carers Leave
- 5-days paid leave for those going through the IVF process
- Workplace Nursery Scheme
- Compassionate Leave
- Employee Assistance Programme
- Access to Mental Health First Aiders
- Quarterly team events
Company values
- Ownership
- Impact
- Nimbleness
- Kindness
Company HQ
Bermondsey, London, UK
Articles
Leadership
Will Donnelly
(Founder & CEO)Prior to Lottie, Will spent 5-years at CBRE where he advised on £2.5bn healthcare M&A deals, supported the NHS during COVID-19, and became an industry leading expert.
Julien Lavigne du Cadet
(CPTO)Before Lottie, Julien was CTO of Zoe where he was part of the leadership team that helped scale their products to millions and revenue from £0 to £100m ARR.
Laura Mahy
(VP Product)Laura started her tech career at Sainsbury's before becoming Deliveroo's first Product Manager. Following this, she's held leadership roles at Deliveroo, Habito and Zoe.
People progressing
Hannah joined Lottie as the company's first Care Expert (Customer Care) following spells in the charity and tech sectors. Since joining, Hannah has been promoted a number of times and is now the Customer Care Lead.
Ruby started as a 4-week Care Expert Intern during University, which was extended. After 1.5 years in the Care Expert team, Ruby moved over to the Marketing team to pursue her career in Social Media!
Diversity, Equity & Inclusion at Lottie
Holly Leckenby Rye (Senior People Manager)
- Fostering an inclusive atmosphere where everyone feels valued and respected
- A wide range of inclusive benefits and policies
- Religious and cultural practices and holidays celebrated
- Job descriptions with inclusive language
- Quarterly anonymous employee engagement surveys
- Bias-free Performance Reviews with quantitive measures in place
- Employee Assistance Programmes
- A diverse social calendar to be inclusive of all employees
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