Hardware Operations Manager, Masabi
More information about location
Fare payments platform for public transit systems
Job no longer available
Fare payments platform for public transit systems
201-500 employees
Job no longer available
More information about location
201-500 employees
Company mission
To drive the fare payment revolution, powering the journeys of millions all over the world.
Role
Who you are
- Proven expertise in hardware deployment and sustainment, encompassing scope definition, procurement, installation, inventory management, troubleshooting, and customer handoff
- Experience in operations management, project management, or similar roles, with a preference for experience in the transportation sector
- Strong familiarity with the hardware project lifecycle, from bidding to delivery
- Exceptional ability to oversee and direct technical staff, contractors, and subcontractors, ensuring top-notch deliverables and performance
- Excellent multitasking and problem-solving skills, adept at handling multiple projects in fast-paced settings
- Knowledge of modern transit technology or smart-city concepts is a plus
- A collaborative spirit and a commitment to building and maintaining robust internal relationships
What the job involves
- As we expand into new territories, the demand for our innovative automated ticket validation systems and ticket vending machines is rapidly increasing
- Our Hardware Deployments team is instrumental in this expansion and we’re looking for a Hardware Operations Manager to spearhead these efforts
- In this role you will oversee the successful deployment and maintenance of cutting edge hardware solutions across various transportation modes
- The Hardware Deployments team is dedicated to defining, developing, procuring, and supporting the necessary hardware solutions, reshaping urban mobility
- Lead the Hardware Deployment team, managing everything from inventory control to staff development, ensuring smooth operations for our Masabi Validation Hardware Product Line
- Collaborate with Project/Program Managers and Account Managers to deliver Justride Deployments and smart card solutions, covering technical assessments, logistics, installation, configuration, and procurement
- Develop and maintain comprehensive documentation on hardware configurations and installation best practices to educate customers and partners
- Recruit, train, and manage installation partners, upholding Masabi's high standards of quality and performance
- Work with our Product Management and Engineering teams to evolve our hardware offerings and align them with global market trends
- Contribute to pricing and scheduling estimates for new business opportunities and upsells, working closely with Masabi’s Deployments Project/Program Managers
Our take
Masabi is developing a SaaS-based fare collection and ticketing platform that allows commuters to buy and present tickets for public transport on their mobile phones or by tapping a bank card. Replacing ticket booths, vending machines and on-board points of sale, Masabi presents a convenient and modern alternative for public transport providers without the hefty set-up fees of an in-house solution.
Competition has recently been heating up in the SaaS for mobility services sector, and Masabi now faces competition from the likes of Transloc, Passport and SilverRail Technologies. However, Masabi stands out with the flexibility of its platform and its ease of implementation (just over two weeks in the case of Nikko Kotsu Bus in Japan, compared to the months it can take for competing solutions).
Masabi now has deployments with over 150 transit agencies in 9 countries, with millions of passengers using its fare and ticketing system each year. It is continuing to expand its customer base, most recently deploying its platform with Eau Claire Transit and the Las Vegas Regional Transportation Commission. As more transit companies switch from legacy systems to modern ticketing solutions, Masabi is well poised for future success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2019
$20m
SERIES C
Dec 2015
$12m
SERIES B
Total funding: $40.8m
Company benefits
- Enhanced parental leave
- 20 days of vacation per year (in addition to public holidays), plus the option to buy an additional 5 days of vacation each year. On top of this, our office is shut every year between Christmas and New Year, totalling a whopping 28+ days of vacation 🇺🇸
- Private Healthcare and Life Insurance via Trinet 🇺🇸
- Choice of a workstation 🇺🇸
- $250 per year to spend on your home office 🇺🇸
- Flexibility to work from home whenever you need to and flexible working hours (we are currently operating fully remote due to COVID-19) 🇺🇸
- Ability to work for up to 3 months per year from any country in the world 🇺🇸
- Regular social gatherings with a monthly spending allowance for each employee 🇺🇸
- Fun and collaborative environment with a focus on making a difference in the world 🇺🇸
Company HQ
London, UK
Leadership
Ed Howson
(Co-Founder)Previously Senior Account Manager at AxiCom, Founder and Managing Partner at Temono Communications since 2005.
Tom Godber
(Co-Founder & Advisor)Previously Developer at Accenture & at Trilogy Software, Non Exec Director at Pinga and ex-CPO at Masabi since the establishment of the company. They are a Mentor for Black Valley since October 2021.
Ben Whitaker
(Director & Co-Founder)Previously a security expert and engineer, Ben has helped define the UK rail mobile ticketing standard and is now the company’s product evangelist, focusing primarily on innovation.
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