Project Manager, FORM
OpX
Digital assistant for the frontline
Job no longer available
Digital assistant for the frontline
201-500 employees
Job no longer available
201-500 employees
Company mission
To drive faster actions and better decisions.
Role
Who you are
- 4+ years of professional experience as a client facing SDLC/Software Development Project Manager or similar role OR
- 4+ years of experience in multiple IT areas or relevant architecture and project management experience
- Fluency with technical concepts. Basic familiarity with hand coded HTML and JavaScript. Ideally have hands-on experience with at least one programming language
- Experience with systems integration (understands terminology such as SFTP, XML, CSV, etc.)
- Strong communication and presentation skills, with ability to explain solutions, provide alternatives, escalate as needed, and have conversations at executive levels
- Experience running projects with a duration of six months or greater
- Excellent reasoning and strong decision-making skills
- Demonstrate a strong sense of ownership, honesty and integrity
- Bachelor’s or master’s degree in computer science, Information Systems, related field, or equivalent work experience
- Excellent understanding of SaaS architecture, data collection and business workflow concepts
- Ability to quickly build trusted relationships with customers. Must have a background to ensure successful delivery and the skill and experience to effectively manage it
- Knowledge of technology and products that comprise the enterprise IT fabric (e.g. CRM systems, BI Dashboards, etc.)
- Optimally, has a balanced combination of large corporate and small, entrepreneurial company background
- Proven track record of managing large-scale customer engagements
- Strong organizational skills, with the ability to work on multiple projects with multiple deadlines
- Excellent listening, oral, and written communication skills
- Strong analytical and problem-solving skills to identify process gaps
- Ability to work independently and manage priorities
- Demonstrated understanding of project management principles to ensure successful deployments
- The ideal candidate will have experience:
- Managing consulting engagements and the delivery of Enterprise-scale solutions
- Facilitating customer solutions development sessions to recommend project scope, price and phasing
- Creating and delivering value-focused / results-oriented Professional Services proposals and project deliverables
- Providing 1st level solution design that allows customers to use the features of FORM products to the best advantage of their organization
What the job involves
- The Project Manager will be expected to develop and manage engagement and delivery activities with strategic customer accounts
- The PM will be a solution-focused professional responsible for representing service delivery for both existing and prospective customers, as well as managing the delivery of the customer solutions
- Lead the implementation of projects for the benefit of FORM’s customers (new and existing)
- Manage day-to-day customer interactions, working with customer contacts to understand their requirements, identify gaps, and resolve issues
- Operate with a sense of urgency, producing accurate work product while maintaining lines of communication with all technical teams involved in each project
- Coordinate between technical and functional specialists as well as subject matter experts, within FORM and customer organizations
- Take a leadership role with team members, departments and our other offices around the world to produce a variety of deliverables with speed, efficiency and quality
- Travel to customer sites as necessary for scoping, training, and solution rollout (travel is generally less than 15%)
- Partner with sales, pre-sales, product management and development teams on the solution, with focus on assessing implementation sizing, writing statements of work, and facilitating the customer signature and approval process
- Demonstrate a broad knowledge of the Form.com platform and offering framework, as well as the ability to communicate the FORM value proposition and competitive advantage
- Track and manage projects with the goals of meeting customer satisfaction while staying within schedule and cost targets
- Build and cultivate strong customer relationships
- Manage to service delivery governance metrics with customers and cross-functional delivery teams
Our take
FORM is a global leader in mobile data collection, which helps businesses to harvest real-time retail intelligence through web and mobile apps. Importantly, it delivers this in a low-code/no-code manner, speeding up mobile data collection and digital process automation for mid-sized and large global enterprises.
The company has shored up its offering through a series of acquisitions, including of GoSpotCheck, Rodio Mobile and ShelfWise. This has helped FORM to find success in sectors that include Consumer Goods, Retail, Healthcare, Hospitality and Real Estate. It's also enabled it to rapidly innovate to be the world’s first Digital Assistant for the frontline.
Bridging the gap between frontline workers and back-office operations, FORM has gained widespread adoption and is currently empowering billions of mobile workers worldwide. Its success can be attributed to its ability to meet the need of Fortune 500 companies, making it a trusted solution for large-scale enterprises.
Steph
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Dec 2019
$25.3m
LATE VC
Nov 2017
$21.5m
SERIES B
Total funding: $71.4m
Company benefits
- Full Medical Coverage
- Generous Flex Time
- Parental Leave
- 401(k) Plans
- Remote Work Eligible
Company HQ
Quincy, MA
Leadership
Ali Moosani
(CEO)Held various sales positions as well as serving on the boards of a number of companies, including Esko and 6Connex.
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