IT Engineer, Sonos

• The ideal candidate is a self-motivated problem-solver with a strong background in enterprise support and a knack for troubleshooting complex issues across Windows, Mac, and Linux devices
• Proven working experience in enterprise technical support, IT support or as a technical engineer
• Experience with Windows, Mac OS, Linux, iOS and Android
• Basic understanding of TCP/IP and WiFi technologies
• Admin Experienced Okta, Atlassian, Slack, Google Workspace and Microsoft
• Strong problem-solving skills
• Ability to troubleshoot PC hardware issues and application
• Ownership of projects from concept to completion, effectively navigating ambiguity and delivering results
• Excellent communication skills, both written and verbal
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Highly self-motivated and detail oriented
• Exceptional customer service orientation for both internal and external customers
• Experience working in a team-oriented, collaborative environment
• Ability to work non-standard hours, holidays and weekends, and participate in on-call rotation
• 10% Travel required
• Qualified applicants must be able to work from an office location
• If you don’t have 100% of the skills listed, we strongly encourage you to apply if interested

Desirable

• As an IT Engineer on our Global IT Operations team, you'll be a frontline expert providing hands-on technical support for our employees worldwide
• You'll resolve problems related to applications and network connectivity while using your experience with enterprise collaboration platforms
• This is a fast-paced role that requires excellent communication, project ownership, and a focus on delivering efficient solutions
• Monitor the desktop support queue for incoming tier 2 level tickets and participate in a shift schedule for responding to and dispositioning tickets
• Resolve common hardware issues pertaining to laptops, printers, peripherals, and
• Mobile devices. Image laptops for deployment and decommissions depreciated equipment. Manually install requested software
• Basic admin level support within our main collaboration toolset - Jira, Confluence, Google Workspace, Slack & Zoom as well as configuration work within OKTA and Active Directory
• Use internal and external tools to deploy supported software
• Troubleshoot/respond to incidents and provide repair services to maintain operations
• Prioritize and address incidents and requests
• Perform routine installations and smaller projects as needed
• Daily in-office support
• Provide input for infrastructure related improvements, in both local and remote sites and other assigned technical areas
• Participate in the creation of self-service materials for use by the rest of the company, e.g. KB articles and self-help videos
• Create and audit specific documentation to ensure that it is up to date
• Perform new hire desk setups and moves
• Perform onboard/offboard activities and licensing for user accounts, including legal holds
• Handle account management and access to systems as well as account maintenance and cleanup according to established processes
• Work with local vendors to schedule RMA's, repairs and replacements
• Ensure all delivered inventory matches PO's, maintain received goods listing and
• Sufficient IT and AV inventory levels
• Perform regular IDF/MDF maintenance
• Actively maintain conference room equipment, execute preventative maintenance and troubleshoot AV/VC infrastructure and equipment issues. Support AV team with regular HW & SW upgrades. Maintain & support our Open Area Players deployed throughout the office spaces

• End Date: December 31, 2025