Account Manager, Persona
Public Sector
$120-160k
Offers Equity
More information about location
Identity verification infrastructure solution
Be an early applicant
Identity verification infrastructure solution
501-1000 employees
Be an early applicant
$120-160k
Offers Equity
More information about location
501-1000 employees
Company mission
To humanize online identity by helping companies verify that their users are who they say they are.
Role
Who you are
- The ideal candidate will have a genuine interest in understanding a complex, technical platform and is passionate about building relationships with both program and procurement stakeholders
- This is the right role for you if you have a competitive edge, a strong work ethic, and desire to join a world-class sales team that will accelerate your career in tech sales
- 5+ years of experience managing post-sale relationships for state, local, or education customers, with a strong understanding of public-sector procurement processes, compliance considerations, and multi-stakeholder environments
- Proven ability to drive onboarding, adoption, renewals, and account growth by building trusted relationships, analyzing usage data, and partnering cross-functionally to deliver measurable customer outcomes
- Familiarity with identity verification or other fraud detection solutions (or a strong willingness to learn)
- Self-motivated, detail-oriented, with a big appetite for winning
- Experience in fraud, identity verification, or another analytical discipline in program integrity is a plus
What the job involves
- Persona is looking for a business development professional that will drive revenue and business growth for our public sector segment
- SLED Customer Engagement & Discovery: Partner with state, local, and education customers to understand agency missions, compliance requirements, workflows, and operational challenges Persona can help address
- Post-Sale Account Ownership: Own the end-to-end post-sale experience for SLED accounts, including onboarding, implementation coordination, training, and success planning aligned to agency outcomes
- Adoption & Performance Management: Monitor product usage and performance at the account level, identify risks or gaps in adoption, and guide customers on optimizing their integrations to achieve intended results
- Stakeholder Alignment Across Agencies: Navigate complex public-sector organizations to align technical, operational, procurement, and executive stakeholders, building champions and removing blockers to adoption
- Ongoing Value & Account Health: Drive long-term value through regular health reviews, data-informed recommendations, and proactive engagement to ensure continued impact post-launch
- Expansion Within SLED Accounts: Identify expansion opportunities within existing agencies by understanding evolving needs, programs, and funding cycles, in close partnership with sales and marketing teams
- Trusted Public-Sector Advisor: Establish and maintain strong, multi-threaded relationships with agency leaders and administrators by providing tailored guidance and public-sector–aware support
- Renewals & Contract Management: Proactively manage renewals in alignment with public-sector procurement timelines, collaborating with sales to support contract extensions, amendments, and renewals
- Product & Fraud Mitigation Expertise: Serve as the subject matter expert on Persona’s products and fraud mitigation best practices, incorporating SLED customer feedback to inform product improvements and playbooks
Our take
Persona enables businesses to verify customer identities, fostering trust in online interactions and aiding in age verification, fraud prevention and account recovery. It offers a comprehensive suite of automated identity verification components with worldwide coverage that can be configured, branded and themed to create custom-tailored flows for any use case.
Businesses and governmental organizations can access Persona’s platform via an API, which supports various documents from government-issued IDs to biometrics, ensuring customers are who they claim to be. Persona’s platform also collects passive signals such as a user’s device, location and behavioural patterns to provide a more holistic risk profile, beneficial in financial and insurance contexts.
An impressive partnership with MDT saw Persona enable credit unions to adjust their identity verification flows in real-time, strengthening fraud prevention. The company continues to attract funding which supports the scaling of its offerings and reach. In fact, in 2025, it reached a $2 billion valuation, which showcases the success it has had.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
40% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2025
$200m
SERIES D
Sep 2021
$150m
SERIES C
Total funding: $417.6m
Company benefits
- Professional Development
- Catered meals
- Wellness benefit
- 401(k)
- Unlimited time off
- Parental benefits
- Mental health
- Health and wellness
- Bevsday (free drink on Wednesday)
- Family planning
Company HQ
SoMa, San Francisco, CA
Leadership
Rick Song
(CEO & Co-founder)Bachelor's in Computer Science, Maths, Economics at Rice University. KPCB Engineering Fellow, then Engineer at Square.
Charles Yeh
(CTO & Co-founder)Studied Computer Science at Brown. Software Engineer at Zynga, and Technical Lead at Dropbox.
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