Program Manager, Stripe

• A strong track record of delivering global, complex enterprise deal lifecycle/commercial transformation programs with multiple constituents in a changing, ambiguous environment end-to-end
• Experience with deal management processes, deal process related root cause analysis, and commercial agreements
• 7+ years of experience in program management, business operations, management consulting or a related discipline
• Works well under pressure, with a high degree of adaptability and flexibility in a fast paced, rapidly changing environment
• The ability to diagnose, simplify and structure problems and solutions while having command of “the details”
• Enthusiastic “roll up your sleeves” mentality
• Excellent analytical, presentation, and communication experience, influencing across all levels from front lines to executive stakeholders. You set a high-bar in terms of communication effectiveness

Desirable

• Our Business Practices Program Managers are focused on solving GTM’s deal lifecycle challenges to create scalable and efficient deal policies and processes in support of commercial activities.
• We are looking for a self-starter who has demonstrated success dealing with ambiguous global-scale programs, with multi-layered stakeholder management and significant cross-functional team engagement.
• The ideal candidate will: (1) have deal policy and process background working at a hypergrowth technology/GTM org, (2) have superior communication skills to work across senior stakeholders across different functions, and (3) thrive when solving complex problems with limited oversight & incomplete data
• Be accountable for building and driving large-scale deal lifecycle transformation program changes end-to-end (e.g. Misbilling or revenue contracting related improvements), and be directly responsible for marshaling the cross-functional support and resources needed to accomplish your goals
• Manage directly (or coordinate) the ‘full-stack’ of change management activities across stakeholder engagement and creating champions, messaging/communication planning, support and enablement
• Develop strong collaborative relationships with key stakeholders across Stripe across levels and functions
• Work cross-functionally to identify deal lifecycle improvement opportunities for the GTM teams spanning strategy, people, policy, process, and/or technology
• Develop program standards (center of excellence), providing guidance, consulting, and coaching to peers and others on partner teams
• Seamlessly prioritize among various projects and synthesize data to guide/support strategy and decision
• Make exec level recommendations and drive decisions, where necessary