User Researcher, Spotify
Music
$108.1-154.5k
Plus equity
More information about location
Commercial music streaming service
Be an early applicant
Commercial music streaming service
1001+ employees
Be an early applicant
$108.1-154.5k
Plus equity
More information about location
1001+ employees
Company mission
To unlock the potential of human creativity—by giving a million creative artists the opportunity to live off their art and billions of fans the opportunity to enjoy and be inspired by it
Role
Who you are
- 4+ years of user research experience in a product-focused role
- You have a degree in Human Computer Interaction (HCI), Cognitive or Experimental Psychology, Sociology, Anthropology or a related research or scientific field
- Skilled at independently scoping, managing, and delivering research projects from end to end
- Proficient at applying and adapting qualitative methods such as in-depth interviews, diary studies, and concept testing
- Experienced at conducting surveys strategically to enrich qualitative research by validating themes, identifying participant segments, and scaling insights
- Strong communicator able to influence cross-functional stakeholders and connect insights to business strategy
- Flexible and adaptable, you are comfortable navigating uncertainty and using insights to uncover direction and build confidence
- Comfortable working across both B2C and B2B domains
- Passionate about the intersection of music, technology, and user experience
What the job involves
- The Music Mission empowers creators to grow, engage, and monetize their fan bases on Spotify. We build promotional and expression tools for artists and their teams, powered by Spotify’s deep understanding of listener behaviors
- As a member of our Product Insights team, you will join a group of highly motivated and passionate individuals, specializing in User Research, Data Science and Analytics Engineering
- You will represent the voice of our users across projects, by understanding user needs and behaviors and working closely with collaborators to craft new ideas across the user journey, and provide critical input when shaping compelling offerings and experiences
- This is a highly impactful role where you’ll directly influence how millions of artists and listeners experience music on Spotify
- The User Research team operates as a centralized function within the Music Mission, giving us the opportunity to work across a wide range of product areas
- Positioned at the intersection of B2B and B2C research, we collaborate with product, design, data science, business, and marketing partners to create tools and experiences to support artists and their organizations connect with listeners worldwide
- Design, plan and implement comprehensive research plans to uncover user needs and behaviors
- Independently scope research questions, select appropriate methodologies, and manage timelines to deliver actionable insights with speed
- Collaborate closely with PMs, designers, data scientists, and industry-facing partners to ensure user insights influence product and business decisions
- Deliver compelling findings that balance deep user empathy with an understanding of the strategic and commercial needs of the music industry
- Partner with data scientists to design mixed-methods studies and triangulate findings
- Build trusted relationships with team members by bringing insights to life through engaging storytelling in continuous dialogue, presentations and workshops
Application process
- We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us
Our take
Spotify was founded in an attempt to combat the rampant music piracy that was causing significant harm to the industry. The company has since taken music streaming mainstream and now has 180m+ paying subscribers across the world.
With features that include a highly accessible interface and a vast catalogue of artists, Spotify's strong brand has been able to maintain growth in spite of fierce competition from deep-pocketed rivals like Amazon and Apple. The company has achieved this by making smart acquisitions to move into other verticals to strengthen its offerings, especially podcasting, by acquiring Gimlet Media, Anchor and Parcast.
Spotify's future plans include rapid growth with a goal to become a one-stop destination for all digital sound, as well as AI and NFT integrations. However, high costs incurred from the acquisition of exclusive podcasts, increasing competitor strength, and weak bottom-line growth mean that the company must find a balance to maintain its position in the sector.
Freddie
Company Specialist at Welcome to the Jungle
Insights
23% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jan 2016
$1bn
CONVERTIBLE
Jun 2015
$526m
SERIES G
Total funding: $2.1bn
Company benefits
- Extensive learning opportunities, through our dedicated team, GreenHouse
- Flexible share incentives letting you choose how you share in our success
- Global parental leave, six months off - fully paid - for all new parents
- All The Feels, our employee assistance program and self-care hub
- Flexible public holidays, swap days off according to your values and beliefs
Company HQ
Norrmalm, Stockholm, Stockholms län
Leadership
Daniel Ek
(CEO & Chairman)Founded Spotify in 2006. Previously worked as an executive at Tradera, an auction company that was sold to eBay and was briefly the CEO of uTorrent.
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