Client Success Manager, KAYAK
Maternity cover
More information about location
3+ days a week in office
Travel search engine
Be an early applicant
Travel search engine
1001+ employees
Be an early applicant
More information about location
3+ days a week in office
1001+ employees
Company mission
To help millions of travelers around the globe make confident travel decisions.
Role
Who you are
- To be successful, you need to have a deep understanding of the digital advertising space and client satisfaction, be detail-oriented, and have outstanding analytical skills
- You will work closely with KAYAK’s ad sales and commercial teams. You are a self-starter who enjoys being creative and can thrive in an agile, dynamic, and data-driven environment
- BA/BS degree with a strong academic record
- 3+ years of experience in managing digital advertising accounts, integrated marketing campaigns, and or client-direct relationship
- Proficient in Microsoft Office and Google Suite
- Solid understanding of the online media industry
- Strong analytical ability
- High attention to detail
- Excellent written and verbal communication skills
- Experience with social media buying platforms, a plus
- Good sense of humor and likes working in a fast-paced environment
What the job involves
- KAYAK is seeking a highly motivated Client Success Manager to work exclusively with our digital advertising partners. This position will collaborate with internal and external stakeholders to improve the client’s performance and success and drive renewal
- This position is a Maternity Cover for 15 months
- Manage the communication and relationships of advertising campaigns
- Deliver high-impact projects and campaigns
- Analytically track and optimize campaigns to best meet client goals and objectives
- Collaborate closely with the sales team to build and maintain relationships with clients, which include ongoing strategic consultation and support
- Provide optimization recommendations and assist with deck creation
- Create and present post-campaign wrap-up reports
- Clearly communicate the progress of campaigns to clients and internal stakeholders
- Ability to work on several competing priorities, displaying critical thinking and problem-solving skills
Salary benchmarks
Our take
KAYAK is a travel agency and metasearch engine owned and operated by Booking Holdings. KAYAK processes over 6 billion queries across its platforms each year for travel information - as one of the world’s leading travel search engines, KAYAK searches other sites to show travellers the information they need to find the right flights, hotels, rental cars and vacation packages. It offers a variety of tools and features such as KAYAK trips, explore, and price forecast.
There’s been speculation over the years about online travel companies getting into the hotel business and KAYAK is no exception. The company is expanding its hospitality offerings beyond its traditional hotel referral and booking services but despite speculation through the 2020s, has stopped short of opening hotels under its own brand, preferring to partner with preexisting companies on their hotel tech.
Since being acquired by Booking Holdings, the global leader in online travel, in 2013, KAYAK has continued to expand and innovate, enhancing the travel experience for users all around the world. And now KAYAK manages a portfolio of metasearch brands including SWOODOO, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined. With the aim to make it easier for everyone to experience the world - it now operates sites in more than 70 countries and territories.
Steph
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Company benefits
- Work flexibly: Our global flexible work policy lets our teams decide if they head into one of our offices or work from anywhere else
- Team-wide time off: Most of our team disconnects at the same time each year to recharge and reconnect
- Global volunteer week: Take VTO (Volunteer Time Off) to support the organizations and charitable efforts you believe in
- Wellness: We take care of each other - providing opportunities and spaces to live that work-life balance
- Resource groups: Our five ERGs are employee-led groups for underrepresented communities and their allies
- Career growth: We provide opportunities for our team to develop their skills – or learn new ones – on their own terms
Company HQ
South End, Stamford, CT
Leadership
Steve Hafner
(Co-Founder & CEO)Previously Board Member of Trulia, Blade and SeatGeek and currently an Executive at OpenTable.
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