Customer Success Manager, Locus Robotics
Autonomous robots for warehouses
Job no longer available
Autonomous robots for warehouses
201-500 employees
Job no longer available
201-500 employees
Company mission
To transform commerce supply chains worldwide through the use of autonomous mobile robots.
Role
Who you are
- Bachelor's Degree in Computer Science, Engineering, CIS or a related technical field
- 3+ years' hands-on experience with 3PL, Warehouse, or logistics operations
- Ability to communicate technical/complex information both verbally and in writing
- Aptitude to multitask and respond to emergency situations effectively
- Knowledge of and interest in diverse technical topics, including software, hardware, and robotics
- Self-motivated and able to solve problems independently and in customer settings
- Ability to travel up to 30% throughout EMEA is required
- Proficient English and native German written and verbal communications skills required to collaborate effectively with internal and external teams
What the job involves
- As a Customer Success Manager, you will collaborate closely with European customers to ensure their success and build strong, long-term partnerships through the Locus Robotics solution
- This is a dynamic, high-visibility role that offers the opportunity to collaborate across all technical teams within the Locus Robotics organization
- You will bring a unique blend of project management, training, leadership, and relationship management expertise to drive customer success and ensure exceptional outcomes for Locus Robotics’ clients
- Provide daily operational support for customers sites to ensure smooth system performance
- Manage customer satisfaction throughout the deployment period and contribute to continuous process improvements
- Act as the primary point of contact for escalated technical issues, ensuring timely resolution
- Support key technical tasks, including warehouse mapping, preventative maintenance, and system upgrades
- Facilitate change requests, clearly communicating impacts on project timelines and budgets to all stakeholders
- Prepare and deliver status reports by collecting, analyzing, and summarizing key operational metrics (e.g., Throughput, UPH, Lines Per Hour)
- Conduct post-project reviews to evaluate successes, identify areas for improvement, and capture lessons learned
- Monitor site performance to ensure contractual goals and service levels are consistently met
- Drive system scalability to support the customer’s evolving business needs
- Perform other duties as required to support project and customer success
- Other duties as required
Our take
Many order fulfilment warehouses rely on a combination of human workers and machinery to operate packaging assembly lines. However, these workflows are time-consuming and repetitive, showing the potential for human workers to be replaced with AI-driven robots.
Locus Robotics provides automated robotic technologies for fulfilment warehouses, offering a range of different robots for different workflows. Every robot outputs data that can be tracked and analyzed, and they can be installed rapidly and scaled depending on business size.
Whilst robots in warehouses is not a new concept, they are generally limited to warehouse giants such as Amazon. Locus Robotics, however, has taken a flexible and accessible approach to its technology, aiming to increase access and affordability so that smaller businesses can scale.
Having picked over three billion items across its network of customers, the company is well established. It has also seen significant funding which has supported international expansion. In the longer term, it has plans to consider an IPO, as long as market conditions allow.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Nov 2022
$117m
SERIES F
Sep 2021
$50m
SERIES E
Total funding: $416m
Company benefits
- Career growth and personal development
- Flexible work environment (remote, hybrid or on-site)
- Competitive benefits and personal time off that are specific to the country in which you work
- Peer and company recognition programs
- Wellbeing and mental health resources
Company HQ
Wilmington, MA
Leadership
Rick Faulk
(CEO)Experience as CEO and Chairman of Intronis & Barracuda Networks from 2013 to 2016. CEO of Quiet Logistics from 2016 to 2018.
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