Account Manager, Sovrn

• 1+ years of quota carrying Account Management experience
• Knowledge of ad-tech specific experience, ideally in an SSP/Exchange role
• Strong verbal and written communication and presentation skills
• Effective time management skills with an ability to prioritize, meet deadlines and provide superior customer service
• Ability to organize, multi-task, and prioritize effectively in a fast-paced environment
• A passion for problem-solving and turning challenges into opportunities for business growth
• Ability to identify problems and explore potential solutions that can be presented clearly to your client
• Strong work ethic with a self-motivated attitude and ability to be resourceful to get the job done
• Communicate candidly, even if it’s uncomfortable
• Ability to travel as required by customers and industry events
• Ability to create great first impression for prospects by providing a best-in-class
• Experience; with a service-focused mindset
• Effective organizational skills with the ability to multitask and prioritize
• A deep appreciation for the team dynamic and ability to maintain composure under pressure

Desirable

• The Customer Success team helps publishers grow by delivering proactive and dedicated full-stack customer success, support, and analysis across all functions of their business
• We hold customer experience second to none and pride ourselves in our ability to keep our customers extremely happy
• As an Account Manager I, you will be supporting our strategic account managers, working with our largest and most influential accounts to understand common trends, identify best practices, and find opportunities for growth in specific verticals
• You'll be able to analyze these trends and formulate solutions to help them better understand and thrive in the ever-changing landscape of our industry
• In addition, you will be expected to proactively engaging in strategic conversations with your publishers beyond the day-to-day growth opportunities
• This will require you to fully grasp a publisher’s business, and ensure that we have contacts at all levels of their business to understand (and potentially supplement) that larger company strategy
• You will also ensure that all of the feedback received from our publishers is being communicated back to the larger org, in particular the Product team so that we can continually adapt to the needs of our publishers
• Actively engage with your accounts to thoroughly understand their business and execute, implement, and improve what should feel like a personalized Sovrn experience
• Regularly track the overall health of your publishers and identify solutions to proactively anticipate customer needs and identify industry trends
• You’ll manage the satisfaction, success, retention, and growth of a designated book of strategic accounts
• Identify metrics/KPIs that help your customers understand if they are achieving the long term goals you have set
• You will be introducing additional products and services that Sovrn offers to your accounts through marketing campaigns, QBRs, and video conferences
• Nurture your relationship with account stakeholders into one of advocacy, by identifying opportunities to improve their metrics and drive more value for them through their partnership with Sovrn
• Manage and facilitate the process as your accounts advance through product implementations
• Develop and execute a regular cadence for collaborative, productive conversations, providing insights on their performance, health, and growth opportunities
• Share learnings, ideas, best practices, and successes with other Account Managers and the greater Customer Success Team
• It will be your responsibility to emulate and embody top performance of an account manager for the team of account managers
• Identify Sovrn products that will help your accounts expand their success, increase revenue and partner with (Pub Growth / Solution Engineers) to engage your publishers with these solutions
• Identify and monitor the activity of volatile accounts, reporting on upcoming or ongoing impacts or potential threats to the overall business
• Meeting with publishers in-person (when possible) to deepen the partnership. Ideally, all enterprise level partners are met with an in-person minimum of 1x per year