Renewals Manager, WalkMe
$115-125k
Digital adoption platform
Open for applications
Digital adoption platform
1001+ employees
Open for applications
$115-125k
1001+ employees
Company mission
To make digital adoption for employees and customers simple, while increasing enterprise productivity.
Role
Who you are
- The ideal candidate will possess excellent communication skills (both verbal and written), a deep understanding of the contracts being renewed, a proactive approach to customer success, ability to collaborate and ensure alignment between internal and external stakeholders throughout the renewal process, and good project management skills to ensure renewals are completed on time
- 3 years of B2B SaaS renewals experience working with large, enterprise-level accounts (> $100k ACV) from a similar role (such as customer success, account management, SDR, BDR, or a related role)
- Experience in driving renewals with predictability and delivering against targeted gross retention rates
- Ability to negotiate terms for complex deals while maintaining great client relationships
- Superior time management skills; excellent attention to detail
- Extensive experience managing clients with Salesforce.com
- Demonstrate creativity and efficiency in your role by using A.I. to succeed
- Ability to adapt quickly in a fast-paced environment, but also an interest in helping build & rollout sustainable processes
- Ability and willingness to mentor and coach junior renewal team members
- Proactive attitude with a focus on problem-solving and exceeding client expectations
- Proven ability to successfully lead renewals with high gross retention, predictability, and customer experience
What the job involves
- As a WalkMe Renewal Manager, you will play a crucial role in ensuring the continued satisfaction and retention of our client base
- You will be responsible for managing the renewal process, fostering strong client relationships, and identifying opportunities for upselling and cross-selling
- Own and manage the end-to-end renewal process for a defined Book of Business
- Report to senior management on the portfolio of accounts, focusing on renewal attainment and recommended course corrections
- Maintain accurate and up-to-date records of client interactions and renewal statuses
- Provide regular reports and forecasts to leadership regarding renewal pipeline, risks, and opportunities
- Report to senior management on your Book of Business, focusing on renewal attainment and recommended course corrections
- Implement strategies to increase customer retention and reduce churn through the defined renewal processes
- Partner with Account Executives and Customer Success Managers to sell multi-year subscription renewals and demonstrate the business value of the software subscription & services
- Strategize with the Customer Success Manager and Account Executive on different renewal scenarios for each client and directly negotiate all terms with client procurement teams
- Prepare proposals, including renewal rate calculations, and order form preparation and utilize frameworks for exceptions for approvals
- Work closely with Install Base leadership, finance, legal & Order Management to ensure all contracts are accurate while also verifying contracts, data integrity of all quotes, review terms and conditions
- Respond to questions from Customer Success Managers, Account Executives and WalkMe leadership on any aspect of the renewal
Our take
WalkMe is a code-free digital adoption platform allowing CIOs and executive management visibility into their company’s tech stack. The aim of its software is to help organizations both measure and maximize the impact of their digital transformation.
With more companies than ever undergoing this process, a product that provides some transparency regarding the efficacy of their digital transformation efforts is a smart market proposition. The market opportunity is significant, and global too, and with more of its 2,000+ corporate customers signing up for large contracts WalkMe is cashing in on its strong position.
Following a successful IPO in mid-2021, WalkMe has continued on a strong and steady track, with 35 million users in 42+ countries. An acquisition by German software giant SAP for an estimated $1.5 billion occurred in 2024 and will see WalkMe's workflow execution software improve the buyer's user adoption and engagement.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-9% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Dec 2019
$90m
SERIES G
Nov 2018
$10m
SERIES F
Total funding: $307.5m
Company benefits
- Comprehensive Health Care Coverage for Medical, Dental, and Vision for our Employees and Families, 401(k) with company matching program, Parental Leave programs, and a vacation policy to encourage a healthy work-life balance
- WalkMe offices are open during Covid-19 for those who chose to come (vaccines required) with in-person and virtual social activities to promote positive employee engagement
- WalkMe is recognized as a Star Performer in DAP for the 2nd year in a row
- WalkMe helps international companies such as: IBM, LinkedIn, Walgreens, Microsoft, Adobe, Hershey's, Quest Diagnostics and more!
Company HQ
South Beach, San Francisco, CA
Leadership
Dan Adika
(CEO)Dan worked in the Israel Defense Forces for over 5 years before spending a year as a HP Software Engineer and co-founding WalkMe in April 2011.
Rafael Sweary
(President)Having started their career as CEO of Jetro Platforms, Rafael spent 2 years as an Ocean Assets Entrepreneur in Residence, before 2 years at Koala. They then co-founded WalkMe in 2011.
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