Customer Success Manager , Samaya

• 5+ years experience in Customer Success, Account Management, or related client-facing roles
• Experience supporting early-stage sales or growth efforts in a startup environment
• Experience working with enterprise B2B software customers
• Demonstrated ability to build trust with enterprise customers and manage relationships with multiple stakeholders
• Proactive and organized, able to independently spot trends in usage and feedback and take initiative
• Strong written and verbal communication skills
• Comfortable navigating feedback loops across sales, product, and engineering teams

Desirable

• This is a rare opportunity to join the early GTM team at a high growth AI startup that is transforming financial services
• As Customer Success Manager at Samaya, you will play a critical role in deepening our enterprise relationships, driving user engagement, and synthesizing customer feedback to shape the product roadmap
• You’ll manage and grow Samaya’s relationships with leading financial institutions and partner with product and engineering to drive platform growth
• Work with key enterprise stakeholders from users to C-suite to advise on AI’s capabilities and unlocking value with Samaya
• Analyze customer feedback and usage data to distill insights and guide the product roadmap
• Proactively identify opportunities to strengthen engagement across customer teams and increase usage
• Track and analyze user behavior and account health to preempt issues and drive expansion
• Establish meeting cadences with customers to collect feedback, support implementation, and ensure satisfaction
• Partner with the sales team on pre-sales and post-sales efforts, including supporting pilots, warm touchpoints, and onboarding
• Help establish playbooks and processes that will become the foundations of the Customer Success function at Samaya