Customer Success Manager, Antenna
$90-120k
OTE
+ equity
Market data platform for the subscription economy
Posted today
Market data platform for the subscription economy
21-100 employees
Posted today
$90-120k
OTE
+ equity
21-100 employees
Company mission
To expand knowledge of subscriber behavior so brands can entertain, inspire, and empower the world.
Role
Who you are
- A strong track record in customer success or client service
- Experience owning enterprise accounts and consistently exceeding retention quota
- Excellent communication especially with technical or complicated products. And, experienced with presenting to and influencing key stakeholders at all levels of an organization
- Thrives in dynamic environments where there is change and ambiguity
- 2-4 years of relevant experience
- Bonus: You are fascinated by the new subscriber economy — streaming and the rest — and have developed deep relationships across the ecosystem
- Bonus: Previous experience working inside innovative, high-growth companies trying to disrupt the status quo
- Bonus: You have experience working with viewership data
What the job involves
- We're looking for a Customer Success Manager who will be responsible for growing and managing our most critical customer relationships
- You will be an expert and an advocate of our customer’s business needs and will work to utilize the entire suite of Antenna data, metrics, and resources to meet their needs
- You will collaborate regularly with the co-founders, Analytics, Product, and Sales teams to ensure Antenna is delivering on our promise to our customers and building the must-have data products
- You will report to Senior Customer Success Manager. Antenna is remote-first and welcomes applicants from anywhere in the United States
- Own our customers’ experience with Antenna and our products, ensuring engagement, adoption, retention, and growth
- Be our customers’ trusted advisor as an expert of their needs, challenges, and org and equip them with tailored applications or usage of existing Antenna data & products. Know their workflows and challenges and where Antenna data can deliver value
- Drive new use cases and value props with our customers by laddering their business objectives to new application of Antenna data
- Collaborate with the full commercial team to expand customer relationships and execute on growth strategies. This includes tracking customer health metrics and proactively addressing them with support and in collaboration with the Antenna team
- Effectively onboard, guide, and support our customers through the full customer lifecycle. Showcase how Antenna can support strategic decision making
- Be the voice of the customer for the Antenna org – partner closely with the product team to provide quick but comprehensive feedback loops, give inputs that drive prioritization of new product features, etc. At the same time, fully understand the required trade offs and timelines that are needed by the product team
Our take
The growing subscription economy has changed the relationships between brand and consumer, trending towards long-term deeper connections. Brands must know their subscribers and understand consumer trends. Antenna provides the data these companies need, empowering them to respond to what subscribers want.
Since the pandemic-born subscription boom, more and more brands are opting for the subscriber model, but they may lack important insight into the subscription economy. Antenna, which launched in 2020, provides predominantly streaming services with a broad contextual scope of the subscription market. Brands can use these insights to acquire, retain, and motivate subscribers even in a changing market.
Antenna raised $10 million in funding in 2022, with backers including UTA-Ventures. The company is using these funds to expand across the growing, diversified subscription economy.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Mar 2022
$10m
SERIES A
Dec 2020
$4.2m
SEED
Total funding: $14.2m
Company benefits
- Meaningful Equity
- Work anywhere in the US
- Full Healthcare
- Unlimited PTO
- Health & Wellness Reimbursement
- Parental Leave
- Remote Work Environment Set Up Reimbursement
- Coworking Reimbursement
- 401K
- Short Term Disability
Company HQ
Long Island City, NY
Leadership
Jonathan Carson
(Co-Founder & CEO)Investor and Advisor. Worked as Chief Revenue Officer at The Trade Desk and at VEVO. Formerly CEO of Nielsen Digital. Co-founded BuzzMetrics, OuterSound.com and Intercities.
Rameez Tase
(Co-Founder & President)Former VP, Growth at Axios and VP, Audience & Analytics at Mic. Previously worked as an Analyst.
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