Account Manager, FullContact
$80-100k
+ Variable compensation, bonus and equity
More information about location
Cloud based contact management solutions
Job no longer available
Cloud based contact management solutions
101-200 employees
Job no longer available
$80-100k
+ Variable compensation, bonus and equity
More information about location
101-200 employees
Company mission
To empower smarter, more personalized connections.
Role
Who you are
- They should be attentive to detail, display high energy and resourcefulness, as well as being customer friendly
- Bachelor's degree preferred
- 4+ years of proven experience in supporting customer relationships within a specific industry or market segment
- Possess strong planning, project management, communication and executional skills
- The ability to interface and communicate with the client
- The ability to meet or exceed client expectations in the area of account management
- Should have high standards, a strong work ethic and be ability to function autonomously, while retaining team membership and spirit
- Thorough and accurate ability to communicate
- Ability to manage multiple priorities with strong organizational skills
- 10% Travel Requirement
- Must be comfortable working remotely
What the job involves
- As an Account Manager, your daily role and main responsibility will be to ensure operational success for our customers
- The Account Manager leads the account on all matters of execution and support
- The Account Manager is responsible for the management of specified customer accounts including account service, project management, and financial accountability for retention
- The Account Manager will be the first contact for all customer requests and will have relationships with important customer operational stakeholders to ensure that ongoing tasks are completed
- Operational Execution: Act as an ambassador internally and externally. Oversee flawless execution of operations and delivery of FullContact responsibilities related to terms of service. Onboard the customer with a white glove approach
- Planning: Contribute to Strategic Planning. Be a project manager with relation to proofs-of-concept, tests and/or complex implementations
- This includes scheduling meetings, compiling/distributing notes, tracking action items, ensuring follow-through on milestone deliverables, etc
- Coordination and Collaboration: Work closely with cross-functional teams, including sales, marketing, product and engineering, to gather relevant information, ensure accuracy, and incorporate input from subject matter experts
- Work with senior team members on development and management of a profitable account plan
- Documentation: Maintain accurate records related to customer proposals, contracts, communications, plans and financials
- Customer Satisfaction: Keep senior management accurately informed regarding customer satisfaction. Contribute new concept ideas that enhance FullContact’s ongoing service of the customer. Creatively and proactively provide solutions to client business issues and challenges
- Manage Risk: Assess risk for each customer, identifying potential challenges, mitigation strategies, and contingency plans. Collaborate with legal regarding contractual requirements to minimize risks and ensure compliance
- Relentlessly Deliver and Improve:
- Stay updated on the customer’s industry and regulatory changes
- Implement process improvements to enhance efficiency and effectiveness of our delivery
- Support gathering of feature requirements and refinement including stakeholder interviews (and any required gap analysis), gathering and organizing supporting information, analyzing data and summarize findings for our product team; may function as a stakeholder proxy both authoring and validating acceptance criteria
- Culture: Provide leadership with respect to the FullContact culture and abide by FullContact’s values
Our take
Customer analytics is a vital tool for companies operating digitally, helping them to fine-tune their marketing and brand awareness campaigns. FullContact provides a platform for Direct-to-Consumer businesses that protects privacy whilst also optimizing user experiences for customers.
Founded in 2010, FullContact enjoyed steady growth over the proceeding decade, with funding from the likes of Techstars and 500 Global. Alongside its attractive ad optimization and customer targeting solutions, FullContact’s focus on privacy and identity verification balances its full-scope customer tracking with compliance-oriented, anti-fraud software. FullContact’s promise of amplifying ad reach 3X for its customers is complemented by a code of ethics that champions data privacy, positioning it as a leader in boosting client performance and maintaining the trust of its consumers.
The 2020s have been busy for FullContact, having partnered with the likes of Snowflake, Optimizely, and Simon Data to shape the customer analysis landscape. It's collaborations like these which will help FullContact continue its rise.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Jun 2018
$6.3m
EARLY VC
Aug 2016
$25m
SERIES C
Total funding: $55.3m
Company benefits
- Equity for new hires
- 401(k) retirement plan with a company match (after a year)
- Company bonus plan
Company HQ
Highland, Denver, CO
Leadership
Bart Lorang
(Board Member)Currently Founder and CEO at Forseti, EOS Implementer at EOS Worldwide and Co-Founder at V1.VC.
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