Quality Assurance Associate, Hinge Health

$89.6-134.4k

+ Equity

SQL
Looker
Google Sheets
Salesforce
Mode Analytics
Postman
Braze
Insomnia
Junior and Mid level
San Francisco Bay Area

3 days a week in office

Hinge Health

Digital clinic for joint and muscle pain

Open for applications

Hinge Health

Digital clinic for joint and muscle pain

1001+ employees

HealthcareB2CB2BPersonal healthEnterpriseWellbeing

Open for applications

$89.6-134.4k

+ Equity

SQL
Looker
Google Sheets
Salesforce
Mode Analytics
Postman
Braze
Insomnia
Junior and Mid level
San Francisco Bay Area

3 days a week in office

1001+ employees

HealthcareB2CB2BPersonal healthEnterpriseWellbeing

Company mission

To improve the lives of people suffering from chronic conditions, starting with musculoskeletal conditions like back and joint pain.

Role

Who you are

  • 2-4 years of experience in QA, marketing operations, or campaign execution troubleshooting
  • Experience with marketing automation platforms (e.g., Iterable, Braze, Salesforce Marketing Cloud)
  • Understanding of email, SMS, push, and in-app messaging automation workflows
  • Previous experience in diagnosing and troubleshooting marketing campaign execution issues
  • Familiarity with segmentation logic, audience targeting, and personalization strategies
  • Ability to analyze campaign performance data using Google Sheets, Looker, or Mode Analytics
  • Cross-functional collaboration skills, working with marketing, CRM, and analytics teams

Desirable

  • Basic SQL skills to analyze campaign data and investigate segmentation issues
  • Experience using Postman, Insomnia, or similar API testing tools for troubleshooting integrations
  • Understanding of email deliverability best practices and sender reputation management
  • Familiarity with direct mail QA processes and print vendor integrations
  • Experience working in fast-paced, agile marketing environments with rapid iteration cycles

What the job involves

  • We are seeking a Growth Marketing QA Analyst to join our Growth Marketing Operations (GROMO) team
  • This role is ideal for someone who excels in troubleshooting live marketing issues, performing root cause analysis, and improving quality assurance processes
  • The primary focus will be on identifying, diagnosing, and resolving active marketing campaign issues across multiple channels, including email, SMS, push, and in-app messaging
  • You will collaborate closely with marketing, CRM, and data teams to investigate failures, document findings, and implement solutions that improve campaign execution and prevent future issues
  • Act as the first responder for active marketing campaign issues, identifying root causes and troubleshooting failures
  • Investigate segmentation mismatches, automation logic errors, and campaign execution failures using platform logs, campaign reports, and analytics tools
  • Collaborate with marketing operations, CRM, and data teams to resolve ongoing campaign execution issues efficiently
  • Validate webhook integrations, API connections, and cross-channel marketing triggers as needed
  • Track recurring issues and work with stakeholders to develop and implement process improvements that reduce errors
  • Ensure audience segmentation accuracy and data integrity before and after campaign deployment
  • Analyze campaign performance data using Google Sheets, Looker, or Mode Analytics to detect patterns in failures
  • Verify tracking parameters (UTMs, attribution tags) and investigate attribution discrepancies
  • Perform post-mortem analysis on campaign issues, documenting findings and recommending improvements

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Insights

Top investors

64% employee growth in 12 months

Company

Company benefits

  • Comprehensive medical, dental, and vision coverage
  • We offer help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn't available where you live
  • Manage your own learning and development budget
  • Mental health and lifestyle stipends to cover your favorite wellness services, workout classes, gym subscriptions, and work-from-home equipment
  • Flexible vacation and paid time off

Funding (last 2 of 7 rounds)

Oct 2021

$400m

SERIES E

Jan 2021

$300m

SERIES D

Total funding: $825.8m

Our take

Musculoskeletal (MSK) conditions are prime concerns for individuals and employers. In fact, 1 in 2 Americans experience some form of back and joint pain. Hinge Health has created a platform that brings treatment providers and patients together in order to prevent, treat and rehabilitate a variety of MSK conditions.

MSK spending has nearly doubled from $10 billion to almost $20 billion over the last 10 years. Analysis by Hinge Health indicates that MSK is an employer's highest medical claim expense. Despite this, patient results have not improved, which has led to a reported 70% of employers looking to adopt a digital MSK solution.

This wealth of opportunity has led to Hinge Health providing digital MSK clinics for employees at 1000+ companies, including Salesforce, US Foods and Boeing. With a valuation of over $6 billion, the company stands as one of the most valuable startups in digital health, and will be pursuing profitability as it prepares for a possible IPO.

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Kirsty

Company Specialist at Welcome to the Jungle