Lead Sales Account Executive, Thumbtack
$64-122.5k
Salary dependent on location
Local services marketplace app
Open for applications
Local services marketplace app
1001+ employees
Open for applications
$64-122.5k
Salary dependent on location
1001+ employees
Company mission
Thumbtack's mission is to help homeowners care for their homes, all the way from minor retouching to fundamental remodelling projects.
Role
Who you are
- Looking for a role where each day will present new opportunities and challenges? Do you feel a sense of pride helping a new account grow from just getting started to long term success?
- 3-5 years of sales experience- cold calling experience a must
- Enterprise sales, account management is extremely preferred
- Ability to build relationships with multiple decision makers over multiple levels of an organization. This sales process will require you to take time and build necessary value at multiple stops in the process. These sales aren’t churn and burn; we are looking for high value pros that we can build a long term relationship with, not someone we need to replace in 30 days
- You are strategic - you are going to deal with gatekeepers, multiple decision makers and constant barriers between you and the person you need to speak with next. Successful Large Local Account Managers will know how to hedge relationships and think differently to overcome these obstacles
- Ability to use consultative, benefits-based selling to help multiple business partners in a business see and feel the need for working with Thumbtack. This isn’t going to be a one-pitch and out; these sales will require building relationships and multiple pitches
- You have a strong discovery cadence that allows you to build rapport and gain access to a client’s needs, wants, business structure, and key players. You will need to learn a business inside and out to build the correct value to close a deal
- Ability to leverage both internal and external resources/partners to drive results
- Proficient in Salesforce, Google Suite
What the job involves
- The Enterprise team is focused on identifying and acquiring franchises and multi-state professionals through a combination of inbound and outbound leads
- They work with C-Level executives, as well as marketing or managing partners
- Members of this team will be expected to thrive in a fast paced, less structured environment where self-motivation and effort will be key indicators of success
- Your results will have a direct and profound impact on our customer experience and the Thumbtack bottom line
- This team is directly responsible for filling in the gaps in markets where customers do not have a large selection of established quality pros
- These markets create a poor customer experience and create environments where pro budget utilization suffers
- We will fill in these gaps with larger, higher quality and more capable pros that will give our customers more options and in turn increase budget utilization
- Acquire new franchises, marketing agencies and nationwide professionals, using a combination of inbound and outbound lead sources
- Become an expert in the Thumbtack product to provide both successful onboarding for new pros and a high level of effective service and support, as you handoff the pros that you bring on to our Account Management team
- Be ready and willing to share new ideas and offer improvements to existing strategies
- Maintain positive relationships with pros and guide them through a successful pro experience with an eye on potential expansion opportunities through additional service categories or locations
- Work hand-in-hand with frontline managers to strategize individual accounts, both during the sales cycle and during retention. Be ready to come with feedback ideas to solve together
- Have excellent pipeline management skills to successfully navigate between multiple types of leads and effectively manage a growing book of business
- Be a self-starter; the key to success in this role is the ability and willingness to put in the effort needed to see success. This is a role where you will get out what you put in- those who achieve KPI and are ready to work hard are the ones who see sustained success
Our take
ThumbTack is a local services marketplace app that pairs customers with skilled professionals. Instead of simply searching for a professional, users provide ThumbTack with details of the job they need completing and the professionals then pitch their services to the potential customer using credits. ThumbTack makes its money by charging the professional for these credits.
It positions itself as something a little different in a saturated local services space that is dominated by companies like Angie’s List, TaskRabbit, Yelp, eBay, and Amazon. It also focuses on a broad range of professionals, from traditional home services like electricians and painters to photographers, personal trainers, and birthday party magicians.
The COVID-19 pandemic saw a boost in business for ThumbTack as more people stayed at home and made changes to their properties, increasing the demand for home professionals. In fact, after 2019, the company doubled in value to $3.2 billion with its 2021 raise. Since its 2024 funding round, its updated app has 30 new features, and the company is partnering with the likes of trade-powering platform and Unicorn ServiceTitan, indicating Thumbtack's sustained sway in the market.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-5% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jun 2021
$275m
LATE VC
Jul 2019
$150m
SERIES F
Total funding: $699.4m
Company benefits
- Parental leave
- Health insurance
- Community matters | Sure, our ways of connecting have changed. But we haven’t missed a beat, from virtual concerts to “TTversary” celebrations to weekly catch-ups
- Always be improving | We bring out the best in our colleagues — and our product — by pushing each beyond what we believe we’re capable of. We give honest feedback, even when it’s hard
- Wellness is a way of life | We promote balance with generous PTO and company-wide holidays — and find our centers every Wellness Wednesday with yoga featuring a Thumbtack pro
- A worthy mission | In a world where tech is often seen as eroding good jobs, we’re helping small business owners thrive. Our product makes entrepreneurship accessible to everyone
- Driven by our values | Our values are the compass by which we make all our decisions. Each one matters: Lead with why, Make it count, Own it, Choose teamwork, and Say what you mean
- Plus, amazing benefits | All the benefits you’d expect, plus a few more: generous parental and fertility benefits, $1800 for Thumbtack services per year and a $1200 remote work stipend
- Virtual-first working model coupled with quarterly in-person events and Camp Thumbtack
- 20+ company-wide holidays including two week-long shutdowns
- Libraries (collaborative workspaces) in San Francisco, Salt Lake City, Toronto, and Manila
- Cell phone and WiFi reimbursements
- Subscriptions and Employee Assistance Program for mental health and well-being
Company HQ
SoMa, San Francisco, CA
Leadership
Marco Zappacosta
(Co-Founder & CEO)Having studied at Columbia University, Marco co-founded Thumbtack in August 2008. He has served as CEO since January 2009.
Jonathan Swanson
(Co-Founder & Chairman)Jonathan started his career creating financial market reports for the White House before co-founding Thumbtack in 2008. Currently Founder at Powerset and Athena.
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