Partner Services Manager, Ironclad
$140-150k
+ Equity
More information about location
Enterprise software for managing contracts
Be an early applicant
Enterprise software for managing contracts
501-1000 employees
Be an early applicant
$140-150k
+ Equity
More information about location
501-1000 employees
Company mission
To power the world’s contracts.
Role
Who you are
- This role requires a strong program builder, someone that can navigate cross-functional dynamics, and someone that can turn ambiguity into definition
- You must have the ability to understand complex business needs and tailor strategies and programs to address them
- You must thrive in a fast-paced environment, be a self-starter, and have a bias for action
- 4+ years of experience in Professional Services, Implementation, or Partner Operations roles at a technology company and/or a top SI consulting firm
- 2+ years of experience overseeing implementation partners or managing implementation teams
- Experience with Implementation Services, Managed Services, and GSI motions are a core competency for this role
- Effective at identifying ambiguity and taking initiative to define new processes, responsibilities, and clear/consistent approaches that span multiple Ironclad teams and partners
- Effective at building relationships, collaborating, and influencing others; experience working with senior executives across various geographies and functions
- Strong communicator, able to convey complex ideas in a clear, concise manner, and comfortable in business and technical discussions
What the job involves
- Ironclad is looking for a proactive, process-driven Partner Services Manager to help scale and support our Global Implementation (SI) Partner strategy and programs
- Our Global Partner network is composed of major global systems integrators and recognized consulting firms, which include best in class regional service delivery and global consulting partners
- As part of the Professional Services organization, you will help ensure our partner implementation strategy is structured and managed to accommodate the fast pace of change and growth of the Ironclad business
- You will be instrumental in enabling partner success, optimizing co-delivery models, managing subcontractor operations, and aligning internal teams around partner-led service delivery - all to ensure great outcomes for Ironclad customers
- Act as the liaison between partners, sales representatives, and our implementation services team
- Own relationships with implementation/practice leads for Ironclad’s strategic partners
- Collaborate with the Partner Alliances team, Enablement team, and other cross-functional roles to manage a comprehensive implementation partner program
- This will include managing certification status, delivery quality, onboarding readiness, and more
- Partner with Sales, Services, and Alliance teams to identify ideal partner fits for specific deals and ensure smooth process for determining best implementation strategy for a customer
- Build, implement, and evolve frameworks for partner co-delivery and advisory models; enable Ironclad sellers and implementers to execute on these frameworks
- Collaborate with PS leadership to resolve issues and ensure quality of partner-delivered implementations
- Contribute to partner bootcamps and ongoing enablement by representing Professional Services and ensuring methodology, scoping, and delivery best practices are appropriately trained
- Manage needed and available capacity with each subcontracting partner lead, ensuring adequate availability for implementation demand
- Maintain project hygiene and data integrity for partner-led projects in internal systems (e.g. PSA tool)
Our take
Business contracting is often inefficient and messy, with approvals required from various stakeholders and many processes still paper-based. Ironclad is a platform that digitises, automates, and streamlines contract workflows, allowing legal teams to focus on legal work rather than paperwork. Ironclad’s platform features collaborative tools that facilitate business operations and extract and catalog contract metadata, making information easier to access and act upon. Its enterprise customers include Dropbox, Mastercard, Pixar, Fox, and L’Oréal.
Despite its success, Ironclad faces competition in the $3 billion contract lifecycle management industry from major players like DocuSign and emerging ones like Contractbook. The company recently announced Ironclad Signature, marking its entry into the $25 billion eSignature market. The new feature speeds up the signature process by an estimated 80% and provides summaries and approval histories to users. This new tool is expected to strengthen Ironclad's position in the sell-side contract lifecycle management market.
Additionally, Ironclad introduced value-based pricing, charging only for completed, signed agreements, unlike other providers who charge for every signature packet sent out. Ironclad, backed by investors like Accel, Sequoia, Y Combinator, and BOND, remains committed to innovating and maintaining its leadership in the contract lifecycle management space.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jan 2022
$150m
SERIES E
Dec 2020
$100m
SERIES D
Total funding: $334.3m
Company benefits
- Dental, and vision insurance
- 401K
- Wellness reimbursement
- Flexible vacation policy
- Generous parental leave for both primary and secondary caregivers
- Work from home opportunities
- Health insurance
Company HQ
South Beach, San Francisco, CA
Leadership
Cai GoGwilt
(CTO & Chief Architect)Studied HSPS at Cambridge, and Computer Science at MIT. Was a Summer Technology Analayst at Goldman Sachs. Worked as a Research Assistant at MIT. Was a Software Engineer at Palantir.
Jason Boehmig
(CEO)Former Corporate Lawyer at Fenwick and Professor of Law at the University of Notre Dame before founding Ironclad in 2014.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 38 more jobs at Ironclad