Senior Product Manager, Arctic Wolf

• Dedicated to managing and meeting the expectations and requirements of internal and external customers; seeks first-hand customer information and uses it to inform feature definition and development; brings a cohesive perspective of the customers to their work; establishes and maintains effective relationships with customers and gains their trust and respect
• Knowledge and use of technical, market, and customer research methodologies
• Exceptional written and oral communication skills for internal audiences of all levels and externally with partners and customers. They are a “trusted” voice of product
• Technical aptitude capable to comprehend target customer IT infrastructure, company products and services at a system, data flow and API level, the ins and outs of development, design, agile framework, software development, and scrum approach
• Contributor to the decomposition of strategic objectives into phased operational and tactical goals and measures
• Proficient decision making and decision follow-through - including defining a problem, identifying different alternatives, selecting, and implementing the best alternative, and evaluating results to success criteria
• Understands and suggests improvements to full-lifecycle product management. Is proficient with product definition, prioritization cross-functionally and through the SDLC process
• Contributes to major departmental goals and objectives
• Informally coaches lower-level employees
• Highly detail oriented and able to manage a large number of tasks from multiple requestors simultaneously
• Problem Complexity: Typically works independently with low supervision/guidance. Identifies problems/issues; generates possible solutions, and uses judgment within defined practices and procedures to come to decisions. Will consult senior leadership on very complex issues
• Managing and Measuring Work: Assigns responsibility for tasks and decisions cross functionally to support projects; independently defines clear objectives and measures; monitors process and progress to results; help design feedback loops into work
• Peer Relationships: Can find common ground and solve problems for the good of all; can represent their own interests and yet be fair to other groups; can solve problems with peers with a minimum of disruption/escalation; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers; is generally known across peers in other functions of the business
• 5+ years in product management role
• Experience working with cyber insurance and/or risk management within the cybersecurity space
• Bachelor’s degree required (Computer Science or Business Administration preferred)
• Agile SDLC experience

Desirable

• The Senior Product Manager – Risk Transfer Products is responsible for understanding market needs and trends, collaborating with the product teams, managing the delivery and success of new products and capabilities in a data-driven manner, and driving priorities that maximize value to the internal and external customers
• Senior Product Managers participate in strategic and tactical activities for medium to large sized, complex cross functional projects, serve as the champion for their assigned product/service areas and may serve as product owner for one or more development teams
• This is a high visibility role with the potential to participate in and drive initiatives at all levels across the organization
• Individuals in this role may participate in mentoring lower-level contributors and learn how to help grow others in their careers
• Conduct internal and external research: customer requirements, market requirement, competitive research, internal research and analysis to inform strategic direction and priorities for their product/service areas
• May define new products and services or conduct research to support senior leadership’s research decision making process
• Regularly collaborate across the business to collect and socialize a comprehensive, accurate and detailed set of feature requirements and prioritized backlog for one or more major product or service offerings
• Owns the definition, prioritization and hygiene of the product backlog throughout the concept through delivery process
• Working in partnership with the UX team, ensures delivery of all users experience mock ups required in support of backlog items
• Act as a product/service delivery champion: represent the business and value of the capabilities throughout the product delivery process, problem solve obstacles to delivery, build a sense of team and set the urgency/energy levels where appropriate, model and foster company values across delivery teams and ensure overall team and project success
• Readily identifies and resolves conflicts cross functionally to ensure alignment of priorities and delivery to leadership expectations
• Contribute research projects, socialize learnings and contribute ideas in support of long-term product/service strategy decisions
• Periodically required to brief senior product executives on the state of their respective products/service releases and plans
• Drive pricing, packaging and positioning discussions alongside product marketing teams to maximize value of their deliverables
• Works with peers in product management and engineering to regularly identify and implement ways to improve collaboration and operational aspects of product and service
• Define and deliver technical product marketing and service deliverables