Customer Retention Manager, Sensorfact
+ Uncapped performance-based bonuses
4-5 days a week in office
Smart monitoring solutions for industry
Be an early applicant
Smart monitoring solutions for industry
201-500 employees
Be an early applicant
+ Uncapped performance-based bonuses
4-5 days a week in office
201-500 employees
Company mission
To reduce waste in industrial companies.
Role
Who you are
- This is a role for closers who thrive when they need to re-engage customers in case of difficult situations
- You’re a natural deal closer who understands that the sales process doesn’t stop after the contract is signed
- You’re strategic, persuasive, and motivated by results
- 5+ years of experience in B2B sales, active account management, or customer retention—ideally in SaaS or tech environments
- A consistent track record of hitting or exceeding targets
- Skilled in navigating stakeholder conversations, managing objections, and crafting compelling commercial narratives
- Fluent in English and Dutch; additional language fluency (French or Italian) is a big advantage
- Self-motivated, performance-oriented, and comfortable owning your metrics
- Resilient and solutions-focused, with strong business acumen and communication skills
What the job involves
- As a Customer Retention Manager at Sensorfact, you’ll play a critical role in our growth engine by turning churn into renewed loyalty
- This isn’t a passive account management role—it’s a sales-focused, high-impact position where you’ll actively engage with clients who indicated they want to leave, re-open sales cycles, and close them again
- You’ll own the conversation, lead the turnaround, and directly influence retention KPIs
- Take over a steady stream of accounts that have churned — you’ll typically handle ~10 churn cases per week
- Re-engage key decision-makers and stakeholders, guiding them back to Sensorfact’s value through tailored, consultative conversations and tailormade solutions
- Act as a trusted commercial partner—not just saving the account, but uncovering additional growth opportunities where possible
- Collaborate cross-functionally with Customer Success, Product, and Sales to remove blockers and position Sensorfact as an irreplaceable solution
Our take
With a vision to reducing the waste generated by industrial processes, Sensorfact supplies monitoring systems to manage energy, gas, and water usage, as well as predictive maintenance for preventing machine failure.
Utilised by manufacturers worldwide, including the likes of Dunlop and Mitsubishi, Sensorfact's products empower its clients to take control of classically wasteful processes, and make changes where they will have the most impact.
Serving over 50 countries worldwide, Sensorfact has already contributed hundreds of GWh of savings, equivalent to the annual energy consumption of more than 30,000 households, and, with the ambitious aim to become the leading smart IoT platform for industrial SMEs globally, it will certainly be an interesting company to keep an eye on.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Jul 2023
$28.2m
SERIES B
Jan 2022
$14.7m
EARLY VC
Total funding: $49.5m
Company benefits
- Grow with us - Sensorfact is one of the fastest growing scale-ups in the Netherlands
- Freedom & flexibility, so that you can take responsibility for your work
- We measure the happiness of our employees every quarter and take initiatives to improve it
- Contribute to our ambition to eliminate industrial waste, for a more sustainable world
- Our employees can work remotely (from abroad) for two months a year
- Pension
- Budget for your home office, laptop, telephone allowance, and travel allowance
- Training & fun team activities, and a Sensorfact hoodie
Company HQ
Nicolaas Beetsstraat 216-222, Utrecht, Utrecht 3511 HG, Netherlands
Articles
Leadership
Pieter Broekema
(Founder & CEO)Co-founded Dexter Energy. Former President of the Young Energy Specialists & Development Co-operation.
People progressing
Mariana joined Sensorfact in November 2024 as a Sales Development Representative for Spain. In just 7 months, she was promoted to Sales Team Lead, where she oversees a team of SDRs.
Levina joined in October 2024 as a Sales Team Lead for the DACH & Benelux markets. Within 4 months, Levina received a promotion to Sales Development Director for our high growth Italian market.
Salary benchmarks
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Diversity, Equity & Inclusion at Sensorfact
- Sensorfact is an equal opportunity employer with a diverse team representing over 50 nationalities.
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