Senior Solutions Engineer, Jobber
Job tracking & customer management
Be an early applicant
Job tracking & customer management
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To help small business owners move more efficiently, survive changes in the economy, support their families and communities, and WIN at creating something on their own.
Role
Who you are
- Previous experience in a solutions engineering or similar role
- Proven experience in application marketplace development and management
- Strong knowledge of API technologies, including REST and GraphQL
- Strong communication skills
- Collaborative problem solving skills coupled with the ability to think on your feet
- Demonstrated expertise in developing highly scalable, robust software solutions across multiple layers of the technology stack
- Proven leadership experience championing complex, high-impact projects and serving as core contributor
- Exceptional proficiency in software design, architecture, and coding, with a focus on maintainability and performance
- Outstanding collaboration and communication skills, coupled with the ability to significantly amplify the team’s productivity and effectiveness through mentorship/coaching
- Strong self-motivation and resourcefulness, with the capacity to independently identify and leverage necessary resources for project delivery and problem-solving
- Ability to navigate ambiguity and prioritize tasks effectively in dynamic, fast-paced environments
- Passionate commitment to continuous learning and professional growth, with a track record of staying current with emerging technologies and industry trends
Desirable
- Exposure or experience in a tech leadership role
- Experience with our development stack: React, React Native, TypeScript, GraphQL API layer, and Ruby on Rails on AWS
What the job involves
- Our Senior Solutions Engineer will join our Partnerships ecosystem; a rapidly growing group integral to Jobber’s core strategy
- This team plays a key role in expanding our software solutions to meet all our Service Providers needs
- Our app marketplace is growing with interest from a variety of external partners of all stripes
- You will work closely with our Partnerships group, specifically our Platform Experience Engineering team and our Business Development group
- You’ll also work with external development teams of all shapes and sizes
- All of these groups work hand in hand to get valuable integrations shipped and added to Jobber’s marketplace
- Reporting to the Manager, Software Engineering, as a Senior Solutions Engineer you will leverage your expertise in application marketplaces and APIs to drive the success of our integration initiatives
- You will work closely with both technical and non-technical teams, as well as leadership, to create impactful solutions to help our customers and their small businesses be successful
- You will collaborate with the partnerships team and external partner groups to deeply understand their technical operational needs and translate those conversations into actionable engineering plans
- You will work closely with cross-functional teams of engineers, designers, marketers and leadership to bring these products to life and accelerate partner growth
- We’re looking for people who are ready to solve problems that millions of entrepreneurs are facing, using their experience to influence both a product and our team, all the while still working on developing their own craft
- At Jobber we never stop growing and learning, and you shouldn’t either
- Through continuous 1:1s, dedicated feedback and support from your manager and our Learning and Development team, and your own sense of curiosity, we hope you develop to another level with your skill set
- Work with Business Development, Jobber Engineering and External Third Parties to propose and design solutions that meet all parties needs
- Develop and implement integration strategies that enhance our application marketplace offerings
- Collaborate with cross-functional teams to design and optimize API solutions (REST and GraphQL)
- Act as a liaison between technical teams and external stakeholders, ensuring clear communication and alignment on project goals
- Provide technical support and guidance to partners throughout the integration process
- Identify opportunities for innovation and process improvement within the integration landscape
- Collaborate closely with cross-functional teams to conceptualize, design, and iteratively deliver high-impact features that address customer needs
- Partner with Product and Design teams to shape and define the strategic product roadmap
- Actively participate in code reviews and testing processes to ensure code quality and maintainability
- Champion the development of consistent engineering practices and reusable code solutions to enhance overall efficiency
- Participate in discussions to drive consensus on optimal solutions for complex customer problems
- Research, promote, and implement industry best practices within your team's domain, staying at the forefront of technological advancements
- Effectively communicate complex technical concepts to diverse audiences, bridging the gap between technical and non-technical stakeholders
- Provide mentorship and guidance to team members at all levels, fostering their professional growth and career development
Our take
For businesses that sell home services, it can be difficult keeping up with paperwork, scheduling appointments, and chasing payments, especially when their teams are small. Jobber delivers a comprehensive toolbox to keep track of all these aspects, so that small business owners can concentrate on more important things like serving their customers and building their brand.
Jobber was founded in 2011, initially to help a friend who owned a small painting business. The founders quickly discovered that what they were building could help many more owners across a number of industries, going on to launch the product which is now used by over 200,000 professionals.
What makes Jobber stand out is that it collects all the vital parts of running a home services business into one place, removing the burden of keeping track of multiple sources of information. The company has seen significant funding which it has invested in R&D and growing its customer base, and boasts four consecutive years on The Globe and Mail's Canada's Top Growing Companies List.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Jan 2023
$100m
SERIES D
Jan 2021
$60m
GROWTH EQUITY VC
Total funding: $185.8m
Company benefits
- Health, dental, vision, and paramedical for both mind and body, life and travel insurance, and an employee assistance program.
- Health spending and wellness accounts to help with expenses not covered by traditional benefits.
- Equity and RRSP matching of up to 3% of your annual salary.
- Your birthday off!
- Parental leave—complete with top-ups for up to 8 weeks.
- Monthly snack box program with plenty of options for that afternoon pick-me-up.
- Bi-weekly all company stand-ups, quarterly hackathons and town halls, and yearly all-hands professional development sessions.
- Continuous 1:1’s and honest feedback.
- A team of humble and supportive group of Jobberinos who give a sh*t about the work they’re doing.
- Opportunity to have a 1:1 session with one of our Development Coaches, take advantage of our in-house suite of learning opportunities, and build out your personal development plans.
- Hybrid work model.
- Work in either our Edmonton or Toronto office, remotely from anywhere in Canada or the US, or a combination of both.
- Monthly home office allowance and a one-time stipend to help equip your home office.
Company HQ
Downtown, Edmonton, AB
Articles
Leadership
Sam Pillar
(CEO)Former Freelance Software Developer. Previously a Business Analyst and Management Consultant at CGI.
Forrest Zeisler
(CTO)Experienced Developer, with a degree in Engineering from the University of Alberta.
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