Customer Success Manager, Otter.ai
$95-125k
Voice-first team collaboration app for meetings and conversations
Job no longer available
Voice-first team collaboration app for meetings and conversations
201-500 employees
Job no longer available
$95-125k
201-500 employees
Company mission
To make all voice conversations accessible and searchable through Ambient Voice Intelligence™.
Role
Who you are
- You possess both the strategic vision and tactical skills needed to drive customer success in an early-stage startup
- If you are a self-starter with a passion for technology, AI, and a talent for fostering strong customer relationships, we’d love to hear from you
- BA/BS degree or equivalent practical experience
- 3+ years in customer success or account management, preferably in an early-stage, high-growth technology startup
- Impeccable oral and written communication skills with the ability to articulate complex information to both technical and non-technical audiences
- Proven track record of meeting or exceeding monthly targets and overcoming objections with strategic, creative solutions
- Exceptional ability to manage and prioritize multiple tasks and opportunities in a fast-paced environment
- Insatiable curiosity with a knack for strategic thinking and tactical execution
- Experience using Salesforce is required; familiarity with customer success engagement tools such as Catalyst or Outreach.oi are a plus
What the job involves
- As a Customer Success Manager at Otter.ai, you will have the unique opportunity to help shape the future of our Customer Success team
- Working closely with the Head of Customer Success, you will be instrumental in defining and implementing strategies for customer adoption, retention and expansion, while consistently exceeding aggressive goals
- Lead proactive engagements with customers, conduct technical onboardings, training and demos, develop tailored success plans, and conduct quarterly business reviews (QBRs) to ensure customer satisfaction and retention
- Work closely with Product Support and Engineering teams to resolve customer issues efficiently and effectively
- Guide customers in adopting new products, helping them achieve long-term success and maximize the value of Otter.ai
- Collect customer feedback to refine our strategies, advocate for new product features, and inform product development
- Contribute to the creation and refinement of internal tools, processes, documentation, playbooks, and sales collateral to improve customer success operations
- Share valuable insights with Sales, Growth, and Product teams based on your interactions with customers, driving continuous improvement across the company
Our take
Otter specifically thought of business professionals who are running from one meeting to the next, while juggling multiple projects with various teams. The company's technology integrates with platforms like Zoom, providing a way to record meetings and convert speech to text in real-time. It then streamlines communications for smarter, more collaborative, and more productive meetings—the first use of conversational AI to turn meetings into an actionable workflow.
This allows people to benefit from captioning, as well as teams to have a written record of the conversation, which can be edited and shared. Its AI can also highlight and comment on important sections of a meeting transcript, and automatically tag action items. In addition to businesses, students and universities – including UCLA, Tulane, and Western Kentucky – use the tool to increase accessibility.
The platform is used in more than 230 countries and has transcribed over 100 million meetings. Otter is far from alone in the audio transcription market, estimated to be worth nearly $41.89 billion by 2030, with Google’s free transcription tool posing a potential threat, as well as competitors such as Rev.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
27% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Feb 2021
$10m
CONVERTIBLE
Feb 2021
$40m
SERIES B
Total funding: $73m
Company benefits
- Stock and equity package
- Parental leave benefits
- Retirement savings program 401(k)
- Boundless snacks and free catered lunches
- Team lunches and social events
- Work from home opportunities
- Comprehensive package that includes health care (medical, dental, vision, life, disability) and mental health support
- $500 home office stipend
Company HQ
Old Mountain View, Mountain View, CA
Leadership
Sam Liang
(Co-Founder & CEO)Earned a PhD from Stanford and then joined Cisco as a Senior Software Engineer. Worked as a Tech Lead at Google and is a member of the Forbes Technology Council.
Yun Fu
(Co-Founder & CTO)Has a PhD in Computer Science from Duke. Worked as Yahoo's Principal Software Engineer and was Head of Infrastructure at Particle Media.
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