Employee Relations Lead, Affirm

• 5+ years of Employee Relations, HR Business Partner, or related experience
• Proven ability to conduct fair, comprehensive workplace investigations
• Strong knowledge of employment law, HR practices, and compliance frameworks
• Exceptional analytical, documentation, and communication skills
• Ability to build trusted relationships across all levels and locations
• Demonstrated discretion, empathy, and resilience when handling confidential and sensitive issues
• Comfort using HR systems (e.g., HR Acuity) and proficiency in Google Workspace tools
• Adaptable and proactive mindset; ability to manage multiple priorities with composure and professionalism
• Curious and continuous learner who seeks feedback and growth opportunities
• Collaborative teammate who values diverse perspectives and acts with integrity and accountability

Desirable

• The Employee Relations Investigator plays a critical role in cultivating a fair, inclusive, and high-trust workplace. You’ll handle sensitive employee matters with care, consistency, and integrity—conducting impartial, thorough investigations and partnering across teams to promote accountability and belonging
• We’re looking for an insightful, empathetic, and results-oriented professional who thrives in complex situations, applies sound judgment, and upholds Affirm’s mission and values every day
• Lead impartial investigations into employee concerns including unprofessional conduct, discrimination, harassment, retaliation, and policy violations
• Apply Affirm policies and employment law knowledge to ensure investigations are fair, consistent, and timely
• Analyze and synthesize information—interviews, documentation, and data—to develop balanced, evidence-based findings
• Recommend equitable outcomes aligned with Affirm’s values, compliance obligations, and business needs
• Partner cross-functionally with People Business Partners, Legal, and other stakeholders to recommend and drive timely, effective resolutions and process improvements
• Identify trends and insights from case data and produce meaningful visualizations and summaries to communicate findings effectively to stakeholders
• Coach and empower managers to set clear expectations, provide actionable feedback, and address performance matters with empathy and consistency
• Draft thoughtful, well-structured documentation, including investigation reports, People Business Partner talking points, and corrective action guidance
• Offer strategic, solutions-oriented recommendations that strengthen trust and reduce risk across the organization
• Exercise sound, discerning judgment to balance employee fairness, legal compliance, and business priorities
• Partner collaboratively with ER leadership, PBPs, Legal, and the broader People Team to ensure consistent, values-aligned approaches
• Drive continuous improvement in ER practices, systems, and tools to enhance Affirm’s employee experience