Customer Experience Representative, ALT
Contractor
Management platform for alternative assets
Be an early applicant
Management platform for alternative assets
101-200 employees
Be an early applicant
101-200 employees
Company mission
To unlock the value of alternative assets.
Role
Who you are
- Alt Expertise: Familiarity with Alt's platform is a requirement, preferably an active user with a deep understanding of our offerings
- Industry Knowledge: Active collector in the sports and collectibles industry
- Experience: 1-2+ years of professional experience
- Communication Skills: Strong written and verbal communication skills, with exceptional attention to detail and the ability to connect with users effectively
- Technical Skills: Proficiency in using customer service software and ticketing systems, with experience in Intercom. Familiarity with tools such as Retool, Slack, and Notion is a plus
- Empathy: A passion for helping others and an understanding of the importance of the customer experience
- Adaptability: Ability to multitask and manage time effectively while working collaboratively in a fast-paced, start-up environment
- Contractor: This role is a contract position
- Availability: This is a fully remote position with the below shifts (Times in PST)
- Wednesday 10:00am – 7:00pm
- Thursday 2:00pm – midnight
- Friday 12:00pm – 8:00pm
- Saturday 8:00am – 5:00pm
- Sunday 8:00am – 5:00pm
What the job involves
- We are seeking a passionate Customer Experience Representative who is both an Alt expert and an active collector, with a deep understanding of the hobby
- In this role, you will be responsible for delivering exceptional customer service to Alt's users, using your firsthand knowledge of the platform and the collecting community to address inquiries effectively
- As you engage with customers, you will identify trends, spot areas for improvement, and act as an internal advocate, working closely with our Product, Engineering, and Operations teams to enhance the overall customer experience
- The ideal candidate possesses strong communication skills, a sense of ownership, and thrives in a fast-paced startup environment
- Your ability to empathize with customers and resolve complex issues efficiently will ensure a positive experience for our collectors while helping drive continuous improvement at Alt
- Engage with collectors through chat, email, and phone support, providing knowledgeable assistance regarding the auction process, card valuations, and other platform functionalities
- Handle complex account questions and resolve issues with empathy and care
- Document interactions and escalate issues as necessary to ensure quick resolution
- Collaborate with cross-functional teams to enhance overall service quality and user satisfaction
- Gather customer feedback to identify trends and suggest improvements to the user experience
Our take
Increased interest in alternative assets has resulted in an unexpected boom in the collectables market, as more people are seeking to diversify their portfolios. Alt is a trading and portfolio management platform capitalizing on this exciting new upswing, making it simple to buy and sell investment-grade trading cards.
Initially dealing exclusively with sports cards, the company’s platform has expanded to include other trading card types, ranging from Pokémon to Yu-Gi-Oh! Alt sets itself apart from the competition by offering its users a vast range of attractive options, such as no buyer premiums, cash advances, Alt Vault card storage and borrowing options.
By tackling the three key problems hobbling the uptake of alternative asset investments (liquidity, price transparency, and physical storage) Alt’s success certainly opens the door for further expansion into different assets like art and sneakers, ushering in a new model for alternative asset markets.
Steph
Company Specialist at Welcome to the Jungle
Insights
108% employee growth in 12 months
Company
Funding (2 rounds)
Nov 2021
$75m
SERIES B
Mar 2021
$31m
SERIES A
Total funding: $106m
Company benefits
- Medical, Dental & Vision
- Monthly WFH, health and wellness stipend
- Generous parental and family leave
- Volunteer opportunities
- Learning and development programs
- Unlimited PTO
- WeWork access
Company HQ
SoMa, San Francisco, CA
Leadership
Leore Avidar
(CEO & Founder)Also co-founded Lob, a platform that makes direct mail for businesses faster and easier. Was an Asset Management Derivates Trader for Citigroup Global Markets, and part of the Technical Business Development, Startups and Venture Capital services for AWS.
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