Billing Operations Lead, Resilience Lab
$55k
Personalized therapist marketplace
Be an early applicant
Personalized therapist marketplace
101-200 employees
Be an early applicant
$55k
101-200 employees
Company mission
Resilience Lab's mission is to create a systemic impact in US mental health by improving access to quality care.
Role
Who you are
- Resilience Lab is currently seeking to hire a passionate and dedicated Billing Operations Lead to join our growing team!
- Behavioral health billing experience is desired
- Preferred candidates will possess strong communication skills with an ability to effectively liaise with the clinical team, other administrative staff, and clients
- They should feel equally comfortable providing customer service to insurance representatives and patients alike
- Qualified candidates will be well-organized, demonstrate good character/ethics and uphold the mission and values of Resilience Lab
- The ideal candidate for this position should be able to handle and organize multiple responsibilities and tasks daily, as well as possess knowledge and demonstrate skills associated with both medical billing, medical coding, accounts receivables and collections – both insurance and patient-related
- 4-5+ years Revenue Cycle Management experience
- Self-starter with strong billing, coding, insurance verification, and claims follow-up skills
- Behavioral health / mental health service line and telehealth billing experience preferred
- Experience communicating with payers to resolve issues
- Proficient with Excel and data analysisAbility to navigate occasionally complex workflows
- Strong attention to detail
- Strong communication and interpersonal skills
What the job involves
- Review billing activity history and transaction records to answer client billing questions
- Work cross-functionally with clinicians when coding, billing, insurance verification, and general insurance questions arise
- Educate clinician new hires around insurance, workflows, system features and common billing/coding questions
- Ensure timeliness of claim submissions
- Review claims to ensure payer requirements are satisfied
- Pull reports and analyze claims data to identify trends
- Support the Director of Revenue Cycle Management by resolving escalated disputes
- Lead improvement measures to address trending billing issues
- Collaborate with other team members and third party RCM partners to resolve outstanding issues
- Manage reconciliation projects, including reconciliation of payments between billing systems and payers
- Complete other assignments as requested and assigned
- Uphold HIPAA compliance guidelines
Our take
An increase in demand for therapists and counsellors in recent years has led to market saturation and huge waiting lists. This makes it difficult to find a therapist that specializes in the areas that you are seeking help in, making it harder for the patient to get the help they need and for the therapist to find appropriate clients.
Resilience Labs provides a personalized therapist marketplace, matching users with a therapist within 48 hours based on answers to a short survey. The survey considers mental health needs in addition to personal values and preferences and is backed up by additional human support from the company's team of Care Coordinators.
Whilst many other therapy marketplaces have appeared over the last decade, Resilience Labs has been smart to recognize that the filters and search engines of existing solutions simply do not facilitate effective matching. Through its advanced human-interrupted data-driven approach, the company aims to make it easier for people to receive the specific care that they need, whilst improving the chances that therapists will find a long-term client.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Nov 2022
$15m
SERIES A
Total funding: $15m
Company benefits
- Competitive compensation and benefits (Medical, Dental and Vision) with FSA or HSA options
- Quarterly performance bonus potential
- 401k
- Equity with refreshes at new funding rounds
- Discretionary Time Off and Company Paid Holidays
- The opportunity to be part of a mission driven company and make a difference in people’s lives
- Work at a high-growth company
Company values
- Client service - We are here to serve our clients that we choose and are choosing us
- 1% Systemic Improvement - We design and think to solve at scale
- Lifelong learning - Better training for better care
- Radical Resilience - Tenacious rather than stubborn, we are open-minded, resourceful, and adaptable
- You’re Not Alone - Collaboration is at the core of how we work
- Be The Change - Compassion and Inclusion are our north stars
- It’s On Us - Accountability and humility are our drivers
Company HQ
South Village, New York, NY
Articles
Leadership
Christine Carville
(Chief Clinical Officer)Experience as Fee-for-Service Therapist for the Postgraduate Center for Mental Health from 2008 to 2012. Director of the Metropolitan Hospital's ACT Team from 2013 to 2017.
Marc Goldberg
(CEO)Experience as Managing Director of Principal Investments for Bryan Garnier & Co from 2009 to 2014. Co-host of Kinnernet Europe since 2012.
Salary benchmarks
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Diversity, Equity & Inclusion at Resilience Lab
- Resilience Lab provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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