Manager of Business Development Representative, UpKeep
$180k
OTE
$108k
BASE
+ Equity
3 days a week in office (Westwood, CA)
Computerized maintenance management system software platform
Be an early applicant
Computerized maintenance management system software platform
101-200 employees
Be an early applicant
$180k
OTE
$108k
BASE
+ Equity
3 days a week in office (Westwood, CA)
101-200 employees
Company mission
To give facility management and maintenance teams the tools they need to increase productivity.
Role
Who you are
- The ideal candidate will have experience in sales prospecting, hiring, onboarding, training, and managing a team with the ability to inspire, lead, coach, and communicate & collaborate across the organization
- It will require a passion for coaching, developing, metrics/reporting, and giving feedback
- Proven ability to manage the full employee lifecycle, build a sales development strategy, and develop a team of high performing BDR’s
- Bachelor's Degree or equivalent experience a plus
- 4+ years of experience supervising and managing a Sales Development team
- Proficiency with CRM applications such as Salesforce
- Experience with Outreach, Apollo, Gong, and SalesNavigator is a plus
- Extensive lead generation and sales development experience in a high-paced sales environment
- Ability to meet deadlines
- Team leader with the ability to work individually as well as collaboratively
- Action-oriented and results-driven mentality
- Highly organized with strong time-management skills
- Strong interpersonal skills with a passion for team building
- Familiarity with using AI-powered sales enablement tools to optimize workflows and analyze performance metrics
Desirable
- Facilitates change - encourages continuous improvement of work practices and processes. Enable the ability to move through change to transform new levels of thinking, understanding, and work practices
- Drives execution – engage and enthuse team by cascading company & departmental goals into individual goals. Sets high performance standards, sets clear expectations, facilitate problem solving, provide task clarity and set boundaries
- Manage the team – be a steady hand, hold the team accountable, utilize straight talk and take corrective action when required to ensure compliance and fair treatment, provide consistent reward and recognition
- Keep the team focused and motivated - facilitate timely decision making, know when to escalate, fail fast, provide timely feedback and regular communication
- Technically proficient - know own role thoroughly and possesses a wide field of knowledge, has a solid familiarity with team member’s roles and tasks
- Uses the full capabilities of the team – understands team member’s development needs and aspirations, takes these into consideration when assigning task and responsibilities. Develop and coach so the team can reach full potential
- Over communicates - hosts team communication (1:1`s and team meetings), cascades important and “need to know” information in a timely manner
- Involve employees in decision making – encourage communication across the team along with sharing of ideas and proposed solutions. don’t allow members to operate in isolation, utilize each team member's strengths and skills
- Manages collaboratively - Foster teamwork, empower and develop trust with employees to deliver successfully and delegate appropriately
- Displays ethical character and competence - Always act with integrity and intent
- Is a role model – displays high levels of commitment and energy, role models our values, sets high standards of behavior. Influence others positively, act as a good citizen of UpKeep
What the job involves
- The Manager, Business Development is a frontline role that is tasked with developing our outbound lead generation strategy and a high performing team of Business Development Representatives to drive high quality sales leads through outbound prospecting
- This role is responsible for providing day-to-day operational leadership ensuring effective strategies are deployed resulting in increased productivity
- Heavy emphasis on hiring, onboard, training, motivating, and developing employees to build bench strength and promote across our sales department
- Provide day to day coaching, lead performance conversations, and support career development of direct reports
- Drive outreach strategies leveraging ABM playbook to drive new and expansion opportunities
- Take ownership of playbooks and enablement for the BDR Team
- Own content creation for outbound prospecting campaigns
- Responsible for BDR team meeting and exceeding ramp schedules and quotas
- Create, own and manage strategy for outbound metrics
- Define, track, and communicate weekly, quarterly, and annual goals to the team to drive consistent performance
- Build a culture of motivated and inspired team members by creating a fun and engaging team culture
- Monitor team activity and train on best practices to drive prospect engagement and team success
- Provide clear visibility on pipeline performance through ongoing management of team and metrics
- Own CRM & Sales Engagement process for BDRs and recommend process improvements
- Conduct outbound prospecting alongside BDRs
- Work across sales and marketing to develop and hand off high-quality opportunities
- Leverage AI tools and platforms to enhance outbound strategy, improve prospect targeting, and personalize outreach at scale
Our take
For hundreds of thousands of repair workers, as well as facilities and operations managers, the task of making maintenance requests proves to be time-consuming and inefficient. UpKeep was designed so these critical workflow decisions can be made with data-driven insights and in real time, without mountains of note taking and paperwork.
For a monthly subscription fee, UpKeep's users can manage assets and inventory, track time and cost, implement preventative maintenance, and more, with two tiers of features plus a customizable business option to choose from. The platform serves companies across industries, from manufacturing and farming, to hospitality and fitness, and including global enterprises like Yamaha and Unilever. It keeps the sharing of all types of maintenance issues conveniently on one platform, in an easy to read user friendly interface.
In 2022, the company successfully patented its "UpKeep Edge" product, which leverages sensors and cellular gateways to deliver real-time data on operating environments. This achievement showcases that the company is at the forefront of innovation in its field, and is positioned well to continue bringing next-level products to its customers.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
May 2020
$36m
SERIES B
Mar 2018
$10m
SERIES A
Total funding: $48.9m
Company benefits
- Work from Home
- Stock Options
- Unlimited Vacations
- Medical, Mental, Dental, & Vision
- 401k Plan
- Paid Parental Leave
- Located in Westwood
- Dog Friendly Office
Company HQ
Westwood, Los Angeles, CA
Leadership
Ryan Chan
(CEO)Having studied at UCB, they worked as a Developer and Engineer for 3 years, before founding UpKeep as CEO in April 2016. They have been CEO since, alongside angel investing.
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