Customer Success Manager, Foundation Partners
1-2 days a week in office
People strategy & operations consulting
Be an early applicant
People strategy & operations consulting
1-20 employees
Be an early applicant
1-2 days a week in office
1-20 employees
Company mission
To align clients' people strategy with their business strategy to help them achieve their mission.
Role
Who you are
- You have owned strategic or enterprise B2B SaaS accounts and you think in GRR and NRR
- You can run a project, carry a complex portfolio and still know what matters this week
- You write clearly, you're direct with senior customers about value and risk, and you're comfortable in an environment where not every process is written down yet
- Bonus points for experience in recruitment technology, ATS, employer brand or talent attraction — and for having built CS processes rather than inherited them
What the job involves
- You'll own a portfolio of Strategic and Growth accounts end to end — from kickoff through implementation, into BAU, and through every renewal
- You are the person the customer trusts, the person internally accountable for account health, and the person who spots risk and opportunity before either becomes obvious
- You coordinate a team of specialists across career site design, engineering and talent attraction
- They build and execute
- You ensure it happens on time, to scope, and that the customer always knows where things stand
- A portfolio of enterprise accounts — GRR and NRR are the metrics that matter
- Senior stakeholder relationships — Heads of TA, Resourcing Directors, HR leadership
- Implementation project management from kickoff to go-live
- TA strategy for each account — channel mix, goals, budget, performance
- QBRs that produce actions, not slide decks
- Renewals without surprises — risk identified early, conversation held at the right time
- Expansion opportunities — identified, surfaced and closed with Sales
- You'll own relationships with brands people recognise, with real commercial weight attached to your work
- You'll sit close to Product, Sales and Engineering in a team small enough that your contributions are visible
- You'll work on a product that's moving fast — we're building a fully configurable agentic hiring system, and CS is central to how customers get value from it
- If you want a CS role that's fully defined and quietly managed, this isn't it
- If you want to own something that matters and help build the function around you, it is
Salary benchmarks
Our take
Foundation Partners offers consulting to help businesses build strong people, culture and HR operations. It offers three service packages ranging from advice and guidance to the embedding of a fractional people team.
With a view that thriving people build thriving businesses, Foundation Partners provides companies with the experience and support to empower their people towards creating business success. It does so both on a strategic level as well as the day-to-day, making sure that companies can build for the future while ensuring their teams have what they need today.
With a wealth of experience within the company, Foundation Partners is a stand-out potential partner for any business that wants to build a better people function. Some of the clients the company has worked with include Vinted, Monzo, JustGiving, Accenture and Checkout.com.
Steph
Company Specialist at Welcome to the Jungle
Company
Company benefits
- 25 day's holiday
Company HQ
Fitzrovia, London, UK
Leadership
Anouk Agussol
(Managing Partner)Director at the Amplified People Group and JBM, as well as Founder / CEO at Unleashed.Company. They are also a Fellow at Foundervine and have extensive experience in People Strategy and Culture.
Andy Meikle
(Managing Partner)Director at the Amplified People Group, JBM and Unleashed. Is an Investor / Advisor for The Octopus Club and has extensive experience in People and Operations.
Andrew Richardson
(Managing Partner)Director at the Amplified People Group, JBM and Unleashed. Is an Advisor at Abingdon Software Group and Antler and has extensive experience in People and Operations.
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