Technical Implementation Manager, Regard
$100-135k
+ Equity + Eligible for an annual performance bonus
More information about location
AI-driven medical diagnosis platform
Open for applications
AI-driven medical diagnosis platform
21-100 employees
Open for applications
$100-135k
+ Equity + Eligible for an annual performance bonus
More information about location
21-100 employees
Company mission
To bring world-class healthcare to everyone.
Role
Who you are
- 4+ years professional experience in technical implementation, project management, or other relevant experience, with 1+ years in a healthcare environment
- 1+ years of coding/scripting (e.g., Python) experience
- Experience with PyCharm, GitLab, Jira, Excel, Google Apps (Sheets, Docs, Slides, Drive, etc.)
- Basic command line proficiency in macOS terminal (zsh/bash)
- Experience leading meetings with client stakeholders
- Located within 50 miles of a major airport and willing to travel to client sites, as needed (25% of time)
Desirable
- Experience with hospitals and/or health systems
- Familiarity with EMR companies such as Epic/Cerner
- Proven ability to run data analyses to support project success tracking
- Excellent written and verbal communication
- Ability to respectfully debate ideas, take pragmatic approaches, and work hard to accomplish goals with your team
- Passionate about learning, improving, and helping your team do the same
- Excited about working with a nimble, small team in a dynamic startup environment
What the job involves
- As a Technical Implementation Manager at Regard, you will provide technical project management support throughout customer integration and onboarding
- You will work in partnership with the respective client's Customer Success Manager and Provider Success Manager to execute strategies to support the overall health of the account
- These strategies include timely execution of implementation and training project plans, fostering relationships across key client stakeholders, and identifying opportunities for improving onboarding and user feedback processes
- This role will report to the Sr. Director of Customer Success and work to ensure a world-class client experience
- Lead and support the technical implementation of new and existing clients, including project planning, integration, configuration, User Acceptance Testing (UAT), go-live, and post-launch activities
- Manage customer environments end-to-end, handling setup, validation, and ongoing troubleshooting of connectivity, configuration, and data integration issues
- Act as the primary point of contact for all technical project communications, providing regular updates to internal stakeholders and client IT teams or leadership
- Guide clients and technical teams through FHIR integrations and clinical data mapping, offering hands-on support beyond documentation and leading weekly technical review calls
- Foster strong relationships with clients and users to drive adoption, promote advocacy, and ensure the product’s value is communicated across stakeholders
- Maintain deep product expertise to support user training, answer technical questions, and recommend tailored solutions that meet client needs
- Continuously identify and improve gaps in implementation and customer success processes, contributing to the development of scalable, repeatable best practices
- Support cross-functional initiatives and step into non-standard responsibilities as needed to ensure project and team success — from issue triage to ad-hoc team collaboration
Our take
Patient data is invaluable to clinicians, providing them with past medical information that is essential to inform accurate diagnoses. However, the analysis of this medical data can be time-consuming and this results in non-comprehensive data analysis, with efforts being further strained by administrative duties such as note-taking and missed revenue capturing.
Regard provides an AI-driven medical diagnosis platform, facilitating the automated analysis and synthesis of patient data, diagnoses recommendation, note-taking, and capturing of missed revenue. Whilst AI-driven medical data analysis platforms are nothing new, Regard stands out by taking a human-interrupted approach to AI, resulting in what is considered an AI clinical assistant as opposed to replacing the work of clinicians.
The company claims that its software can save clinicians up to 30% of their time through its automation, whilst improving diagnostic accuracy, reducing coding queries, and improving hospital finances to result in more than $100K in revenue impact per user. $61 million in Series B funding raised in 2024 is being used to ramp up product development and LLM research efforts and expand its reach beyond inpatient centres.
Steph
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jul 2024
$61m
SERIES B
Jun 2022
$15.3m
SERIES A
Total funding: $81.4m
Company benefits
- Total Rewards - Ownership – equity options offered to all full-time employees. Financial (401K, FSA, HSA)
- Medical, dental, and vision insurance - 99% employer paid health benefits for employees. One Medical subscription
- 18 PTO days + 10 holidays + holiday break
- Annual learning & development stipend
- Team retreats, social events, and company celebrations
- Free lunches and snacks in office
- Phone & internet reimbursement
- Semi-annual travel budget for team co-working weeks
- Relocation support
- 6 annual work from anywhere weeks
- Sabbatical program at 5 years
Company values
- Quality - We have high expectations for our product and for each other. We’re building a platform that helps doctors diagnose and treat patients – ensuring the highest standard of quality is our top priority
- Action - We lean toward action over deliberation. We take action when we can learn from mistakes, prioritizing thoughtful analysis for more consequential decisions
- Improvement - We always strive to improve both the product and ourselves. We believe in a culture of radical transparency and consistent feedback
- Community - We believe our best work happens through inspiration from each other. We invest in meaningful time together to build relationships both internally and externally
Company HQ
Chelsea, New York, NY
Articles
Leadership
Eli Ben-Joseph
(Co-Founder & CEO)Experience as Engagement Manager for Applied Predictive Technologies. Teaching Assistant at Stanford University from 2015 to 2016.
Thomas Moulia
(CTO)Experience as Software Engineer for Runway 20, Pocketknife, and Benchling. CTO for HealthTensor from 2016 to 2022.
Nate Wilson
(Co-Founder)Experience as Biomedical Research Lead for the University of Virginia. Founder, CEO and Advisor for nData, Inc. from 2014 to 2019.
Salary benchmarks
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Diversity, Equity & Inclusion at Regard
- Regard is proud to be an equal-opportunity employer. We welcome applicants of all ages, races, ethnicities, colors, national origins, genders, gender identities and gender presentations, sexual orientations, disabilities, veteran status, and other characteristics that make each one of us unique. We celebrate diversity and are proud of our supportive, inclusive workplace
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