Technical Implementation Manager, Regard

• 4+ years professional experience in technical implementation, project management, or other relevant experience, with 1+ years in a healthcare environment
• 1+ years of coding/scripting (e.g., Python) experience
• Experience with PyCharm, GitLab, Jira, Excel, Google Apps (Sheets, Docs, Slides, Drive, etc.)
• Basic command line proficiency in macOS terminal (zsh/bash)
• Experience leading meetings with client stakeholders
• Located within 50 miles of a major airport and willing to travel to client sites, as needed (25% of time)

Desirable

• As a Technical Implementation Manager at Regard, you will provide technical project management support throughout customer integration and onboarding
• You will work in partnership with the respective client's Customer Success Manager and Provider Success Manager to execute strategies to support the overall health of the account
• These strategies include timely execution of implementation and training project plans, fostering relationships across key client stakeholders, and identifying opportunities for improving onboarding and user feedback processes
• This role will report to the Sr. Director of Customer Success and work to ensure a world-class client experience
• Lead and support the technical implementation of new and existing clients, including project planning, integration, configuration, User Acceptance Testing (UAT), go-live, and post-launch activities
• Manage customer environments end-to-end, handling setup, validation, and ongoing troubleshooting of connectivity, configuration, and data integration issues
• Act as the primary point of contact for all technical project communications, providing regular updates to internal stakeholders and client IT teams or leadership
• Guide clients and technical teams through FHIR integrations and clinical data mapping, offering hands-on support beyond documentation and leading weekly technical review calls
• Foster strong relationships with clients and users to drive adoption, promote advocacy, and ensure the product’s value is communicated across stakeholders
• Maintain deep product expertise to support user training, answer technical questions, and recommend tailored solutions that meet client needs
• Continuously identify and improve gaps in implementation and customer success processes, contributing to the development of scalable, repeatable best practices
• Support cross-functional initiatives and step into non-standard responsibilities as needed to ensure project and team success — from issue triage to ad-hoc team collaboration