Associate Customer Success Manager, Okta

$105-174k

OTE

Salary applicable to California, Colorado, New York and Washington applicants only and will vary for Chicago applicants

Salesforce

NetSuite

ServiceNow

Mid and Senior level

Chicago

Available to travel up to 35%

Management platform securing resources from cloud to ground

Job no longer available

Management platform securing resources from cloud to ground

1001+ employees

B2BSecurityInternal toolsSaaSIdentity

Job no longer available

$105-174k

OTE

Salary applicable to California, Colorado, New York and Washington applicants only and will vary for Chicago applicants

Salesforce

NetSuite

ServiceNow

Mid and Senior level

Chicago

Available to travel up to 35%

1001+ employees

B2BSecurityInternal toolsSaaSIdentity

Company mission

To improve the connections between people and tools to make companies more productive and secure.

Job

Company

Role

Who you are

3 - 5 years of customer facing experience in SaaS organization
1 - 3 years of experience in a Customer Success Management role strongly preferred
General knowledge of cloud architecture as well as SaaS, preferably technology services and/or identity management
Knowledge of enterprise web technologies, security and state of the art infrastructures
Agreeable and willing to be a hands-on contributor
Excellent communication skills, including issue tracking, triaging and crisis management
Understanding of Process Improvement, Decision Making, Managing Processes, Planning, Analyzing Information , Developing Standards, Help Desk, and Service Excellence methodologies and processes
Experience of SaaS vendors such as Box, Google Apps, NetSuite, Salesforce, ServiceNow and Workday preferred
Bachelor’s Degree Preferred or Equivalent Experience

What the job involves

The Associate Customer Success Manager is responsible for complementing Okta’s innovations, standard methodologies and capabilities with our valued customers’ business objectives and priorities thereby driving higher business value and executive alignment between Okta and our Enterprise customers
You will be responsible for driving customer adoption and success by providing oversight, adoption recommendations, opportunities for greater service and risk management
You will perform routine health checks and assist with business value assessment to ensure our customers, the most return on investment from Okta
The success of this role means higher customer happiness, retention and expansion of Okta business
You will partner with Senior team members on larger accounts post implementation. Assisting with overall customer adoption responsibility and critical issue management role
You develop a trusted advisor relationship with our customer partners and executive sponsors to drive product adoption and ensure they are using the solution to achieve full business value
Partner with internal Okta partners to align account activities with the customer's business case and strategy
You will prepare and educate customers on new features and releases
Monitor and identify adoption and utilization trends, provider recommendations based on risk and business needs
Conduct periodic customer health-checks. Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal
Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product
Work with the sales team to properly sell and position Success Services
You will be required to obtain Okta Professional and Admin certifications upon joining the organization

Our take

Okta started off as an identity company where organisations, large and small, could tap into the company to have a single sign-on interface to access all cloud applications now centralised. Okta has since expanded to provide identity management at the device as well as the server level.

The new approach towards network security is increasingly based on identification and authentication, and Okta is on track to become the go-to vendor in the space. It aims to do so by developing products that enable people to access applications and other tools more smoothly and securely than ever before.

Okta has taken strides towards expansion through significant employee growth and shuffling executive leadership. The company has also made lateral moves such as tackling governance concerns, opening up new paths for revenue.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

19% employee growth in 12 months

Glassdoor (3.7)

Trustpilot (1.4)

Company

Funding (last 2 of 7 rounds)

Sep 2015

$75m

SERIES F

Jun 2014

$75m

SERIES E

Total funding: $229.3m

Company benefits

Work from home opportunities
Health + Wellness
Financial Benefits
Pay + Incentives
Time Off
Everyday Living
Resources

Company HQ

The East Cut, San Francisco, CA

Leadership

Todd McKinnon

(Co-Founder & CEO)

VP of Development at Salesforce.com and has nearly a decade of experience in various engineering and leadership roles at PeopleSoft.

Frederic Kerrest

(Co-Founder & Vice Chairman)

Worked in Sales and Business Development at Salesforce.com, and previously co-founded high-tech consulting firm Meridian Global Solutions.

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