Technical Support Contractor, NoRedInk

Temporary Contract Until October 2025

Salary not provided

$30-32/hour

iOS

Android

Windows

Zendesk

Junior and Mid level

Remote from US

More information about location

E-learning platform for 4-12 grade writing

Job no longer available

E-learning platform for 4-12 grade writing

101-200 employees

B2BEducationTutoringLearningSaaS

Job no longer available

Salary not provided

$30-32/hour

iOS

Android

Windows

Zendesk

Junior and Mid level

Remote from US

More information about location

101-200 employees

B2BEducationTutoringLearningSaaS

Company mission

NoRedInk's mission is to build stronger writers through interest-based curriculum, adaptive exercises, and actionable data.

Job

Company

Role

Who you are

We’re looking for an effective, efficient, and empathetic communicator to supplement our small full-time support team during this high-volume period
Candidates should be available to work shifts between 8 am and 5 pm ET
You have 1+ years of experience providing email-based customer support for a SaaS company
You’re a skilled troubleshooter, able to thoughtfully problem-solve, accurately diagnose issues, and thoroughly document information to help us eliminate user pain points
You have a strong interest in education and an ability to deeply empathize with teachers and students
You have extremely strong written communication skills
You’re organized and attentive to detail
You’re tech-savvy and familiar with a variety of operating systems, including Windows, Macintosh, Android, and iOS

What the job involves

Back-to-school is our busiest period, as millions of teachers and students get started using NoRedInk for the year
We’re looking for an effective, efficient, and empathetic communicator to supplement our small full-time support team during this high-volume period
Working largely independently but with plenty of resources and team check-ins, you’ll craft answers to customer emails and enable our users to have the best possible experience
This temporary contract position lasts until October 31st, 2025, involving 30-35 hours of work per week. Candidates should be available to work shifts between 8 am and 5 pm ET
Provide ongoing support to teachers and students through our email-based ticketing system (Zendesk)
Become an expert on our product and serve as our customers' primary point of contact for troubleshooting and general product inquiries
Learn and follow NoRedInk’s support guidelines and processes to work efficiently and effectively
Identify and escalate user bugs and pain points
Attend meetings with other Support team members to norm on and improve our delivery of customer support

Our take

Edtech company NoRedInk is on a mission to help students in grades 4-12 become better writers. The foundational issue the company addresses is that graded papers don’t offer meaningful feedback on how students can improve the quality of their writing and the basic problem they face is how to quantify and teach according to these unwritten rules.

The solution they’ve come up with is a platform that provides targeted, adaptive practice exercises built around engaging content that yields actionable data for educators to monitor a student’s progress. It might seem that this puts them in competition with the AI-based correction app Unicorn Grammarly, but this would be missing the point. The idea is to provide an interactive learning and teaching resource, not simply correct mistakes once made.

It’s won the platform impressive funding in recent years, boosted no doubt by surging VC interest in the edtech sector that’s seen investment in it rise to over $16B globally. With half of US school districts already using the platform, NoRedInk looks set to establish a leading position going forwards.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

-2% employee growth in 12 months

Glassdoor (3.72)

Company

Funding (last 2 of 3 rounds)

Aug 2021

$50m

SERIES B

Feb 2015

$6m

SERIES A

Total funding: $58m

Company benefits

Equity package in a high-growth, well-funded startup with massive traction
A remote-first culture that allows for flexible hours (We were big on remote before COVID!)
A relaxed and flexible PTO policy and paid parental leave
LinkedIn Learning subscription with unlimited access to thousands of expert-led online courses
Team retreats and events to connect with fun, talented coworkers
Consistent modeling of our company’s core values
The ability to help millions of students and teachers and address a critical societal need
Excellent health, vision, and dental benefits (U.S. Only)
401(k) (U.S. Only)

Company HQ

Yerba Buena, San Francisco, CA

Leadership

Jeff Scheur

(CEO)

He spent 8 years as a high school English teacher before founding NoRedInk.

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