Manager of Customer Strategy and Success, Oshi Health

• 2–4 years of relevant experience post-undergraduate, with demonstrated progression in your field
• Proven experience in a client-facing role, with comfort leading external conversations and influencing key stakeholders
• Strong analytical skills with hands-on experience pulling data and building narratives through data storytelling
• Exceptional cross-functional coordination — detail-oriented, organized, and a clear communicator

Desirable

• Reports To: Head of Growth
• Oshi Health’s Growth team is looking for a dynamic Manager, Customer Strategy and Success to spearhead client implementation and oversee account management for both new and existing partners
• In this pivotal role, you will lead internal implementation efforts, collaborate closely with cross-functional teams (Product, Clinical, and Commercial), and deliver QBRs that drive continued partner growth
• This is a hands-on position for someone who thrives on data storytelling, relationship-building, and making a real impact on digestive healthcare
• Own end-to-end implementation, account management, and customer success for partner accounts — responsible for driving measurable outcomes within named partnerships
• Lead internal implementation efforts, working cross-functionally with stakeholders across Product, Member Marketing, and Clinical Operations
• Drive marketing and awareness of Oshi Health within named accounts, ensuring prospective members are well-educated on available GI solutions within their benefit structure
• Pull and analyze key performance data within internal Oshi Health systems to highlight success stories and communicate performance to clients
• Deliver quarterly business reviews (QBRs) to customers, reinforcing value and driving continued account growth
• Influence key stakeholders through clear, confident external communication and cross-functional alignment